Customer Service Rep

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

General Description
We are searching for a Customer Service Rep for our Raleigh, NC office.

 

JOB RESPONSIBILITIES AND TASKS

Maintain Customer Orders from start to finish

• Invoicing, keeping filing up to date, help to assist with Receptionist vacation, lunch breaks
• Communicating customer needs to Sales Field and other departments as needed
• Responsible for interacting with sales, customers, and product specialists and manufacturing to facilitate delivery of customer’s purchase orders.
• Answer and address calls and emails from customers.
• Help train new team members
• Perform customer follow-up and other duties as required.
• Help with pricing of quotes for customers

 

QUALIFICATION REQUIREMENTS

• Education: Associates Degree 
• Experience: 5+ years of relevant customer service experience.
• Languages: English, (French and Spanish would be very helpful)
• Product Know-How in Excel, Word, Microsoft Outlook
• Customer Service skills, Organizational skills, ability to multi-task, positive attitude and ability to communicate customer’s needs clearly
• Ability to prioritize effectively and multi-task. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.