Manager, People Experience - Full Time Days

Job Summary:

The Manager of People Experience is responsible for designing, implementing, and sustaining people-centered programs that drive employee engagement, organizational culture, leadership effectiveness, and talent growth. This role serves as a strategic partner to leadership and managers, ensuring consistent, inclusive, and high-quality employee experience across the full employee lifecycle—from onboarding through offboarding. 

The Manager of People Experience leads initiatives across engagement, DEI, training and development, performance and talent management, employee relations, and internal communications. The role blends strategic planning with hands-on execution, leveraging employee insights and data to continuously improve organizational effectiveness and retention. 

Experience/Qualifications:

• Five (5) or more years of progressive Human Resources experience, with demonstrated responsibility in employee engagement, talent development, employee relations, or organizational effectiveness. 
• Experience partnering with leaders and managers at multiple organizational levels. 
• Healthcare, large enterprise, or complex organizational environment experience preferred. 

Education:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field required. 
• Master’s degree preferred. 

Licensures/Certification:

• SHRM‑CP / SHRM‑SCP preferred
• PHR / SPHR preferred
• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

Duties and Responsibilities:

Culture, Engagement & DEI 

• Lead enterprise-wide employee engagement strategies to strengthen organizational culture, alignment, and employee connection to mission, values, and goals. 
• Design, implement, and sustain diversity, equity, and inclusion (DEI) initiatives, ensuring inclusive practices are embedded across people programs and leadership behaviors. 
• Develop and oversee employee recognition programs that reinforce organizational values and drive engagement and retention. 
• Partner with leaders and managers to develop engagement action plans based on survey results and workforce insights; monitor progress and effectiveness. 
• Design and manage stay interview programs to proactively identify engagement drivers, retention risks, and opportunities for improvement. 

Training, Growth & Talent Development 

• Oversee non-clinical training and development initiatives that support professional growth, compliance, and organizational capability. 
• Design and facilitate leadership development programs that build effective, inclusive, and accountable leaders at all levels. 
• Deliver manager capability training focused on performance management, employee relations, coaching, and team development. 
• Support career pathing and internal mobility through development frameworks, learning opportunities, and partnership with talent management and recruitment teams. 
• Partner with HR and business leaders to improve organizational effectiveness through workforce planning, structure, process improvement, and change initiatives. 

 Employee Lifecycle (Onboarding through Offboarding) 

• Ensure a consistent, positive, and compliant onboarding and offboarding experience that supports engagement, productivity, and cultural integration. 
• Manage exit interview processes and analyze trends to generate predictive insights and actionable recommendations related to turnover and workforce risk. 

Employee & Labor Relations 

• Serve as a trusted advisor to managers and leaders on employee and labor relations matters, ensuring fair, consistent, and legally compliant practices. 
• Lead or facilitate conflict resolution and mediation efforts to address workplace concerns while maintaining positive employee relations. 
• Develop and manage HR internal communications related to people programs, policies, and initiatives. 
• Oversee the non-medical accommodation interactive process in compliance with federal, state, and local regulations.