Senior Program Manager, Professional Services

Icertis is seeking a Senior Program Manager to drive and deliver high impact enterprise professional services engagements with global customers. This role requires a strong blend of program leadership, domain expertise in Contract Lifecycle Management (CLM), and deep functional and technical understanding of enterprise business processes. The Sr. Program Manager will lead cross-functional teams across customer, partner, and internal Icertis stakeholders to deliver measurable business outcomes in alignment with customer digital transformation goals.

This role is ideal for a strategic, hands-on leader who thrives in complex enterprise SaaS environments and can connect business outcomes with technology execution. 

Program Leadership 

• Lead and manage large-scale, enterprise SaaS (CLM) implementations, including ERP/CRM integrations, AI/GenAI adoption, and Quote-to-Cash / Procure-to-Pay transformation initiatives. 

• Own the full lifecycle of program delivery including roadmap definition, scope management, planning, estimation, scheduling, risk/issue management, and governance. 

• Establish program frameworks, governance models, and success criteria, ensuring consistent delivery aligned with both Icertis best practices and customer expectations. 

Domain & Technical Expertise 

• Apply deep understanding of Contract Lifecycle Management (CLM), Quote-to-Cash, and Procure-to-Pay processes to map business goals into solution delivery. 

• Serve as a trusted advisor to enterprise customers on best practices for leveraging GenAI-powered capabilities within the Icertis platform. 

• Partner with internal Product and Engineering teams to influence roadmap based on customer program needs. 

Stakeholder & Executive Engagement 

• Build and manage executive‑level relationships with C‑suite and senior customer stakeholders, ensuring strategic alignment and adoption. 

• Facilitate steering committees, executive reviews, and align customer leadership with delivery progress, risks, and outcomes. 

• Build strong connections across internal Icertis functional teams (Product, Sales, Customer Success, Legal, and Delivery). 

Team Leadership & Collaboration 

• Guide cross-functional project teams (consultants, architects, developers, partners) across onsite, remote, and offshore models. 

• Foster a culture of accountability, execution excellence, and customer success. 

• Mentor junior project managers and delivery consultants in program execution best practices. 

Education 

Bachelor’s degree in Business, Computer Science, Information Technology or related field; MBA or advanced degree preferred. 

Experience 

• 10+ years of proven program or engagement management experience in enterprise SaaS, consulting, or professional services organizations. 

• Strong experience managing enterprise-scale cloud/SaaS implementations (preferably CLM, ERP, CRM, Procurement, or Quote-to-Cash platforms). 

• Demonstrated success managing $$ multi-phase programs with multiple workstreams, global delivery teams, and complex stakeholder landscapes. 

• Hands-on experience with ERP/CRM platforms (e.g., SAP, Oracle, Salesforce, Dynamics) and their integration to CLM or related solutions. 

• Familiarity with emerging tech, including AI/GenAI use cases, digital contract intelligence, and automation within enterprise workflows. 

Skills & Competencies 

• Program Management Mastery: Proficiency with modern methodologies and frameworks (Agile, Hybrid, PMP, SAFe, etc.). 

• Strong Business Acumen: Deep understanding of enterprise finance, procurement, legal, and sales operations processes; ability to align technology delivery with business value. 

• Executive Communication: Exceptional communication, presentation, and storytelling skills; proven ability to influence and drive alignment with C-level stakeholders. 

• Risk & Change Leadership: Experienced in leading change management, program governance, and executive stakeholder alignment at enterprise scale. 

• Global Team Lead