Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">HEA012331</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p>Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</p> <p>Inviting applications for the role of Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw</p> <p><br/>As part of our Technical Support Department, the Customer Support Specialist provides administrative support to the field service and depot-based teams including interaction with customers in their local language.</p> <p>Responsibilities<br/>•    Coordinating all service-related activities as follows: service contract lifecycle management, work order management, field service support.<br/>•    Customer calls and e-mails intake in local language for all related activities such as requests for service, service contract, service- and product-related complaints.<br/>•    Efficient collaboration on related tasks with internal stakeholders such as Regional Service Leaders and Coordinators, Customer Service, Finance, Master Data.<br/>•    Administration of system supporting Services (ServiceMax, SAP, LOTS).<br/>•    Daily collaboration with third parties, such as Flex, DHL, including administration of the reports and systems related to external tracking (NCOD, OKTA portal, Express Logistics Platform).<br/>•    Achieving excellence in day-to-day activities.</p> <p><br/>Qualifications we seek in you!<br/>Minimum Qualifications<br/>•    Proven experience in customer support, preferably in the medical service area <br/>•    Excellent communication.<br/>•    Team player, willing to act on behalf of team.<br/>•    Pro-activity and autonomy.<br/>•    Positive and professional attitude.<br/>•    Excellent organizational skills.<br/>•    Strong customer orientation and problem-solving skills.<br/>•    Perfect knowledge of English and, if applicable, at least one of the following languages: German, Dutch, French.<br/>•    Adept at multitasking with great detail orientation.<br/>•    Capacity to acquire high level understanding of technical issues<br/>•    Good knowledge of all MS Office tools.<br/>•    Good system’s orientation, knowledge of SAP or Sales Force is an asset.<br/>•    Experience in working in multi-cultural environment.</p> <p>Languages<br/>•    Fluent in German &amp; English, both verbal and written</p> <p>Travel requirements<br/>•    Less than 10%</p> <p>Shift Requirement<br/>•    Regular working hours<br/><br/></p> <p>What can we offer? <br/>•    Attractive salary;<br/>•    Stable job offers - employment contract<br/>•    Work in a multicultural and diverse environment with employees from over 30 countries<br/>•    Genpact supports professional trainings and great career development opportunities<br/>•    Free access to our award-winning learning platform <br/>•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy</p> <p>As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates<br/>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.</p> <p>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in