Customer Success Strategy Intern (m/f/d)

<p>At <strong>Moss</strong>, we help companies master their finances. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re looking for the next ''Mosser'' to join us. Voted <a href="https://www.linkedin.com/pulse/linkedin-top-startups-2022-zehn-junge-top-unternehmen-/?originalSubdomain=de">one of LinkedIn's top 10 Start-Ups</a>, and listed as one of the <a href="https://fintechbreakthrough.com/2022-winners/">FinTech Breakthrough Award Winners 2022</a>, we’re set to become the next leader in the European B2B FinTech industry.</p> <p>We treat everyone who joins us as an integral part of the team from the very first minute - no matter your job title or how long you’re with us. We highly value our Interns and Working Students and feel proud that we are able to offer a wealth of business and FinTech exposure to our future talent. </p> <p>We’re looking for a <strong>Customer Success Strategy Intern (f/m/d) </strong>to join our team at Moss. You’ll have the chance to take full ownership of operational projects and gain valuable insights into other teams by working in a cross-functional setting. This internship provides a unique opportunity to develop your skills, work with a talented team and learn from experienced professionals. By shaping our internal processes and uplevelling our Customer Success team, you will contribute to the growth and success of our business. <br/>We are looking for someone who is available for an internship for 3 - 6 months <strong>starting in May 2023</strong>.<strong> </strong></p> <h4>About what you'll be doing</h4> <h4>No day is the same at Moss, but here’s an idea of what you could be doing day-to-day:</h4> <ul> <li><strong>Deliver strategic insights </strong>- Collaborate with our Operations Development Manager Elisa on conducting customer data research and analysis.</li> <li><strong>Shape our internal workflows</strong> - Identify areas for improvement and support on designing, defining and implementing new processes which optimize our internal communication and collaboration.</li> <li><strong>Report on customer success metrics</strong> - Work cross-functionally on tracking progress towards company goals and present insights within the department.</li> <li><strong>Drive educational initiatives </strong>- Assist in developing product training to enable our Customer Success team to deliver a flawless customer experience. Ensure alignment on global team meetings, initiatives and upcoming product or strategy announcements.</li> </ul> <h4>About you</h4> <h4>We think you’ll need the following <strong>qualifications</strong> to succeed in this role:</h4> <ul> <li>Currently pursuing or already have a Bachelor’s/Master's degree, ideally in Business, Management or Finance</li> <li>Fluent in English and German (verbal &amp; written)</li> <li>Previous internship experience, ideally within an operational field</li> </ul> <p>In addition, here are the <strong>skills and attributes</strong> we are looking for:</p> <ul> <li><strong>Impact focused</strong> - You value quality over quantity and simplicity over complexity, and in order to achieve this, you prioritize your topics with a data-driven mindset.</li> <li><strong>Trusted team player </strong>- You put your ego aside and support the team in addressing CSM challenges. You proactively work on building and strengthening relationships within the team. </li> <li><strong>Accountability</strong> - You take ownership of your tasks and drive them to completion. When needed, you seek help and guidance to deliver high-quality work.</li> <li><strong>Seek the exceptional</strong> - You seek for excellence and to constantly elevate yourself. Your high appetite for learning fuels everything you do.</li> </ul> <h4>Our offer</h4> <h4>We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we are committed to helping you on that journey. Here's what else you can expect:</h4> <ul> <li>A kick-start to your career in one of LinkedIns Top 10 Start-Ups</li> <li>A supportive, driven and inspiring culture and a beautiful office in the heart of vibrant Berlin</li> <li>An Urban Sports Club membership</li> <li>Unlimited access to our mental health and wellbeing offering, including 1-on-1 coaching sessions</li> <li>Regular team events and plenty of other opportunities to socialise and build your professional network</li> </ul> <p><strong>About Moss<br/></strong></p> <p>Moss is a SaaS scaleup business founded in Berlin. In less than three years we have built a passionate team of about 400 people from 30+ nationalities in 6 offices across Europe, and we are just getting started on our <strong>mission to elevate the Finance backbone of the SME economy</strong>. We are building the complete spend stack: enabling decentralised spending for employees, transforming the day-to-day for whole finance teams  and empowering finance leaders - to make Finance a critical competitive advantage for SMEs. We