Director, Delivery Leader

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio office 2 days per week on Wednesdays and Thursdays.

We are looking for a Delivery Leader within our Life Insurance Technology organization, to oversee a strategic $50M build portfolio, including a Tier-1 delivery that will modernize our remaining closed block administration platforms.  In addition, this leader will be accountable for driving the successful execution of high-impact initiatives that shape the future of our digital capabilities. This role leads a team of four direct reports and collaborates closely with cross-functional partners to deliver innovative, scalable solutions that support our mission of protecting what matters most to our members. We are seeking a visionary leader with a strong delivery mindset, exceptional communication skills, and a passion for fostering high-performing teams in a dynamic, fast-paced environment.

Compensation Grade: H5

#LI-AC1

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Delivery Leader you’ll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery, manage dependencies, remove blockers, engage partners, manage financials, maximize vendor relationships, and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.

Job Description

Key Responsibilities: 

• Responsible for the End to End management of associates including but not limited to performance management, salary planning, training, development, workforce planning, hiring, and disciplinary actions; and attracts, hires, engages and develops the team through impactful recruitment, coaching and feedback.

• Accountable for the delivery of expected business outcomes, realization of benefits as outlined in the business case, drives incremental value, drives incremental planning, and drives dependency scope definition.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Responsible for the communication, critical issue, visibility, change management guidance to deliver business outcomes.

• Managers the facilitation of contract negotiations, statement of work development and ensures our vendors are making expected progress.

• Drives the prioritization of work, handles complex issues/risks, governs dependencies.

• Leads all aspects of the delivery of status/health reports to drive value delivery tracking (ex: KPIs), optimizes the flow of value and ensures demand/capacity is managed.

• Manages and consults on complex and/or project/product financials.

• Serves as the top professional/coach to others around delivering business outcomes, benefit realization, agile delivery, and Lean.

• Active profession participant through communities of practice, industry involvement and/or standards organizations.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Executive Delivery Leader or Business Solution Area Executive; responsible for 4-8 directs and in-directs.

Typical Skills and Experiences: