Temporary Global Customer Service Business Systems Administrator

The GCS Business Systems Administrator will be responsible for ensuring that Global Customer Service employees have appropriate access to systems. This employee will be expected to onboard and offboard new and departing employees and ensure that current employees have correct permissions and metadata. The ideal candidate will have the skills and abilities to entirely own access to GCS systems, and will be capable of coordinating cross-functional efforts to improve software and processes related to GCS system access.  Responsibilities:  1.Ensure new GCS employees (both at Stubhub and at our outsource partners) have access to GCS systems and correct permissions within those systems 2.Offboard employees from GCS systems and coordinate offboarding with other internal teams 3.Maintain a working knowledge of GCS systems including Stubhub proprietary tools, Amazon Connect, Twilio, etc. 4.Audit systems to ensure that appropriate permissions are given to employees 5.Maintain GCS employee metadata accuracy 6.Build reports presenting aggregated employee information 7.Provide ad hoc support for strategic initiatives 8.Document processes, assess and propose improvements. 9.Document deficiencies and enhancements with systems and report them to higher-level teams for remediation  Competencies: 1.Data-Obsessed, inquisitive, root all decisions in data and ensure its integrity.  2.Ability to turn ambiguous requests into clear problems and deliverables 3.Must be flexible, resourceful, and adaptable to effectively cope with an ever-changing environment.  4.Strong outside-the-box problem solving and decisive decision-making abilities. See a path that others don’t see.   5.Comfortable taking the initiative to get things done without waiting for direction. 6.Strong written, verbal, and interpersonal communication skills 
Requirements:1. Meeting key metrics 2. Has been in current role 3 months3. Experience with spreadsheets and manipulating data
Position Type and Expected Hours of Work: This is a full-time position requiring at least 3 days a week in our office in Draper, UT. About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.