Network and Telecommunications Specialist 1 (PCN 044035)

Posting number: 54811

Department: Environmental Conservation

Division: Administrative Services

Job classification: Network and Telecommunications Specialist 1

Posting type: Open

Categories: Administration, Environmental Services, IT and Computers, Customer Service, Technical Education, Green-Collar/Environmental, Office and Administrative Support

Summary

**Classification Notice**

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy.

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

This position is being recruited for in Anchorage.

What you will be doing:

This position is responsible for providing independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage.  The incumbent troubleshoots and resolves hardware, software and network IT issues, tracking resolutions in a ticketing system.  The position plans, implements, maintains, and decommissions servers to migrate to enterprise data solutions. Primary duties and responsibilities include: 

• Junior Level Server and Infrastructure Support, utilizing VSphere and Azure tools
• Active Directory Administration
• Backup and Recovery Solutions
• Sharepoint Administrator
• Tier 2 Ticket Escalations
• Utilizing Microsoft Endpoint Configuration Manager for Images and patching
• Liaison between various teams, including Security, Networking and Platform Services
• Building and deploying Powershell Scripts for systems administration
• Cisco Meraki configuration and monitoring
• Licensing

Our organization, mission, and culture:

The mission of the Department of Environmental Conservation (DEC) is to conserve, improve and protect Alaska’s natural resources and environment to enhance the health, safety, economic and social well-being of Alaskans. We at DAS IT Support work closely with several divisions at DEC to help achieve our mission.

The DAS IT Support section works as a team with OIT Telecom, Data Center, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure.  

The benefits of joining our team:

We are a dynamic, diverse, high performing team with flexible schedules and camaraderie across worksites.  You will have the opportunity to use your technical expertise to serve teams of skilled people who are dedicated to helping Alaskans in many diverse fields.  There are opportunities to learn the dynamics of IT as well as how other business units rely on and utilize IT to meet goals. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and working alongside experienced IT professionals.

The working environment you can expect:

This is an ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Scenic walks, grocery stores, and restaraunts are all within walking distance of the office. Ample parking is available at no cost to the employee. 

We are looking for a candidate that has experience in the following areas: 

The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the DAS IT Support team:

• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Technical Com