Service Manager - Life Sciences Network (LSN)

TGaS Advisors, a division of Trinity Lifesciences (TGaS), has been able to achieve its success by delivering innovative solutions to pharmaceutical organizations with a focus on commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in an entrepreneurial environment, with a small company feel, having the support of a much larger organization.

TGaS has a robust network of over 100 pharmaceutical and biotech companies, including most of the top 50 pharmaceutical and biotech companies in the world. As the pharmaceutical and biotech industry continues to go through a period of rapid change and evolution, TGaS solutions remain in high demand. TGaS’s clients deal with strategic issues such as:

• What is the right size, structure and mix of resources?
• What are the optimal capabilities for supporting the growing and evolving needs?
• What is the right strategy for insourcing and outsourcing key functions? What are optimal resources levels for these functions?
• How are companies managing their operations to build capabilities?
• How are others engaging their stakeholders and business partners?

Life Sciences Network (LSN) Service Manager Position Responsibilities 

Membership/Advisory Services Lead (40%) 

• Serve as primary point of contact with the Operations team (on behalf of the Account Executives) on all client advisory requests that require Operations support.  
• Manage Solution-requested outreach activities by creating and sending communications to members and prospects, such as landscapes, VHows, timely Solution-created content, etc., targeted to VP level Commercial Operations leaders as well as Solution-level targets in certain cases. 
• Manage LSN-initiated outreach activities by creating and sending communications to members and prospects, such as proactive topical content, Summit information, invitations, and follow-up, etc., targeted to VP-level Commercial Operations leaders as well as Solution-level targets in certain cases. 
• Work with Account Executives to ensure TGaS provides optimal value to clients from contracted Advisory Services and Membership Services (VHows, Landscapes, Urgent Support, Summits, Insights Portal). 
• Create and manage LSN VHow coding, fielding, and report coordination. 
• Create and manage LSN Landscapes coding, fielding, and report coordination. 
• Manage LSN distribution lists in Salesforce by tactic for LSN clients and prospects. 
• Support content development, with guidance from Account Executives for semi-annual client summits, or any client peer-to-peer events. 
• Support the coordination and analysis for client-requested advisory support, including survey questionnaire development and database research. 
• Monitor the health and fitness of accounts. Review client activity to ensure active engagement to help support and grow the business. 
• Facilitate client meetings including scheduling on TEAMS, reminders, and follow-up emails. 
• Host client meetings including all administrative activities such as note taking, TEAMS survey creation and survey response tracking. 
• Coordinate with TGaS Marketing on Summit abstracts, client invitations, post-Summit follow-up content summaries, and client outreach.  
• Liaise with TGaS Marketing to maintain the Solutions/Marketing Campaign Calendar. 
• Serve as the Quality Control (QC) lead: