Senior Manager-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The objective of the Global Servicing Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.

Global Servicing is looking for a Senior Manager of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

The Senior Manager, GS Process Risk Reduction will:

• Manage the implementation of a comprehensive process risk reduction strategy
• Facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.
• Provide insights on process risk issues and mitigation strategies using big data analytics
• Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)
• Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise
• Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement

Required Qualifications:  

• 3+ Years experience in operational risk management / analytics (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze big data, identify trends, and evaluate risk scenarios effectively a must

Preferred Qualifications:  

• Bachelor's Degree in Industrial Engineering, Process Improvement, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in using advanced data analytics tools to perform analysis and uncover the insights.
• Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate risk reduction solutions.

Experience in at least one of the following: 

• Identifying and prioritizing areas that require risk reduction measures
• Executing on process risk reduction and process improvement to ensure timely resolution of issues that are of highest priority and/or most significant impact
• Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a foc