IT Sr. Manager, Product Management – Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are seeking the best talent for a IT Sr. Manager, Product Management – Patient Experience to be located in Titusville, NJ.

The IT Sr. Manager, Product Management – Patient Experience is responsible for leading the strategy, development, and ongoing management of CRM and digital capabilities that enable seamless, patient-centered experiences across Patient Support Programs.

This role owns the evolution and operational performance of core Patient Experience platforms (e.g., Janssen CarePath), ensuring solutions are scalable, compliant, and aligned with business priorities. As a key partner to business and technology stakeholders, this role translates patient, provider, and operational needs into high-impact digital solutions that improve access, engagement, and outcomes across the patient journey.

Key Responsibilities

Patient-Centered Product Strategy & Roadmap

• Define and communicate a compelling technical product vision focused on improving patient experience and engagement

• Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes

Product Leadership & Platform Ownership

• Oversee the full lifecycle of technical product capabilities, from ideation through continuous improvement

• Own the current Patient Experience platform (e.g., Janssen CarePath), ensuring ongoing enhancements, stability, scalability, and alignment to future-state digital strategy

• Establish and govern the change request (CR) intake, prioritization, and delivery process, ensuring alignment with business priorities, patient impact, and enterprise standards

• Identify and drive opportunities to streamline care pathways, improve communication, and reduce friction across the patient journey

Stakeholder Collaboration

• Partner closely with PECS Business Product Owners (BPOs) to co-create solutions that address unmet patient and provider needs while aligning to strategic priorities and compliance requirements

• Collaborate across cross-functional technology teams (e.g., TPOs, TPMs, Engineering, QA) to ensure alignment and successful delivery

Delivery & Compliance

• Lead Agile product execution, including backlog management, feature prioritization, sprint planning, and delivery ceremonies

• Ensure timely, high-quality releases that meet enterprise standards and business expectations

• Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements

Value Measurement & Continuous Improvement

• Monitor Agile delivery metrics (e.g., velocity, predictability, backlog health, and quality) to drive transparency and execution discipline

• Use data-driven insights—including delivery metrics, defect trends, and customer feedback—to continuously improve product quality, release performance, and team effectiveness

Vendor & Partnership Management

• Build and manage strategic relationships with technology vendors and partners to maximize platform value, service quality, and delivery performance

Culture & Change Leadership

• Foster a culture of empathy, equity, and inclusion acros