SVP Client Services

Summary

Position Summary

The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team. As a member of the senior management team, the SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that leads to outstanding program execution for clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities 

Sales Leadership

• Drive the interpersonal exchange of value between the organization and clients and customers.
• Set and achieve revenue targets based on marketing strategy.
• Maintain and protect client relationships through strategic data exchange, internal service level agreements, client program reviews, and managing client/contract expectations.
• Expand and diversify the client roster across premium categories, ensuring strong revenue growth and margin expansion.
• Develop and implement strategies for premium brand activations that complement and enhance the broader marketing strategy.

Operational Leadership

• Build processes and infrastructure to enable scalable, measurable, and profitable growth.
• Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals.
• Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards, and staff development.
• Direct day-to-day operations of the Premium Brand Activation business, focusing on operational excellence and strategic growth.
• Drive the development and implementation of new technologies and operational efficiencies to support scalable growth in premium activations.

Optimization

• Adjust and optimize service quality to maximize our one-to-one consumer interactions.
• Work closely with other business leaders to maximize processes.
• Identify and attend approved trade exhibits, shows, and regular company field programs.
• Identify gaps and best practices in operational support to improve overall performance.
• Shape and optimize the organizational structure and processes for premium brand activations, ensuring alignment with overall business objectives and enhanced client satisfaction.

 

Supervisory Responsibilities:

 

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements:

 

- Travel is an essential duty and function of this job. Driving is not an essential duty and function of this job 

- Travel up to    25%

 

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):    Bachelor's Degree         or equivalent experience

                           

      (Preferred):            Master's Degree           

 

Field of Study/Area of Experience:                       

- 10+ years of experience in General/leadership in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)

- Previous experience managing 10+ direct reports

- Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry

 

Skills, Knowledge and Abilities

- Ability to work effectively with management

- Good interpersonal skills

- Excellent customer service orientation

- Ability to gather data, to compile information, and prepare reports

- Ability to develop strategic plans to grow the business

- Team building Skills

- Well-organized, detail-oriented, and able to handle a fast-paced work environment

- Excellent written communication and verbal communication skills

- Skill in supervising to include delegating responsibility, training and evaluatin