Country Quality Manager

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Individual accountabilities:

Coordinates, implements, administers, and monitors global QMS governance and tools in the country; ensures that established requirements are enforced appropriately and records exceptions as appropriate; provides suggestions and recommendations for changes to respective Senior Quality Manager (GEC) and to Global Quality Leaders.

Accountable for meeting the in-country resource and training needs of all personnel in the country in quality procedures to support the successful execution of the QMS.

Governance

• Drive and maintain in-country quality management system 
• Maintain in-country certification to the ISO standards until global accreditation has been achieved
• Assure in-country governmental regulations, legal, and statutory requirements are met

Quality processes and procedures

• Implement, maintain, and control approved quality processes and procedures
• Supervision, integration, and effectiveness of processes across functions
• Supports auditors in internal and external audits 
• Management of the in-country non-conformance management and corrective action system
• Implement a continuous improvement process
• Measure/evaluate process in-country 

Knowledge and training

• Ensure that all professionals are trained to the QMS
• Communicate/train changes quality management system
• Identification and implementation of Lessons Learned
• Updating and maintaining GEC QMS iNet[LD3] [AF4]  site, a collaboration with other in-country Quality Managers

Data repository and reporting

• Report in-country Quality KPI’s for deviations, audits, corrective actions, and lessons learned 
• Trend Quality KPI performance data for targeted continuous improvement
• Monitor in-country Cost of Quality (CoQ)

Compliance

• Implement process controls and use of improvement systems
• Ensure in-country audits are performed and participate as required
• Ensure compliance with in-country legislation
• Serve as the management representative for ISO certification

Key shared accountabilities 

• Senior Quality Manager (GEC) has overall responsibility for compliance with the Global Quality Management System.
• Country Quality manager has overall responsibility for compliance with the required local regulations, legal, and statutory requirements
• Contribute to and support the implementation of a Global Integrated Management System (IMS) for Arcadis.
• Works with the Senior Quality Manager (GEC) and Global Quality Director to ensure consistency with the requirements defined within the Arcadis QMS governance structure.
• Manages in-country QA resources to coordinate quality staff to support projects.

Key Requirements

The candidate should have a bachelor's or master’s degree in engineering, Management, Quality, or Business (preferred)

5-7+ years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry. 

Training: Change Management, Process Improvement, Lean skills.

Certifications: American Society for Quality (ASQ) certification as Manager of Quality / Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified Project Manager; member of the Project Management Institute or country equivalent

Further requirements and competencies:

• Knowledge of ISO 9001:2015, Quality Management System-Requirements techniques relating to quality assurance and quality control programs
• Principles, practices, techniques, and theories of quality management systems and benchmarking
• Principles, practices, techniques, and theories of quality process auditing
• A well-developed understanding of and appreciation for organizational mission, values, and goals and consistent application of this knowledge.
• An ability to communicate complex issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.
• Time management and ability to m