Director, Operations
Alamo Drafthouse CinemaAbout the role
Compensation Range:
$130,000.00 - $150,000.00
Location:
123 Main St , Sacramento, California, 94203
They act as a brand representative by modeling our Core Values at all times and they ensure Alamo Drafthouse Cinema’s standards of quality and service are consistently upheld. Additionally, they know how to be a good person and a coach, identifying and developing areas of opportunity for our venue leaders while holding all to account for our standards and performance measures.
WHAT WE OFFER
- A fun workplace where you can be yourself and do awesome work!
- Free movies & food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
LOCATION: This role is open to candidates based in one of the following markets: the San Francisco Bay Area (preferred) or Los Angeles.
CORE ROLE RESPONSIBILITIES
Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines - ensuring policies and procedures are an organic part of our day-to-day Operations
Be present in the business at designated region venues at or more than 75% of your time
Communicate regularly and clearly with the General Manager team to set a strong foundation for all Operational success
Spend quality 1:1 time with the General Manager and venue management team, developing, coaching, and nurturing their development as leaders of the brand
Participates in building annual sales budgets and achieves targets by executing the Support Center provided initiatives and local, on-the-ground operational tactics
Drives profitability by teaching and coaching the management team on controllable areas of the P&L on a daily, weekly, and monthly basis
Maintains world-class facilities, cleanliness, and repair of venues through Operations Excellence Reviews in partnership with the Facilities team
Conducts quarterly Operational Excellence Reviews - identifying wins to celebrate and opportunities to improve - and puts findings into actionable plans
Manages manager and hourly teammate retention by maintaining high visibility in the venues, connecting directly with the teams, and actively soliciting feedback on how we can continue to offer them the best teammate experience
Utilizes guest satisfaction and employee experience metrics to identify trends, celebrate wins, and coach where opportunities may exist
Maintains food and beverage quality through venue visits - works with kitchen teams to ensure all recipes are created to specifications
Participates in Support Center initiatives, educating Support Center teammates on Operations’ perspective and challenges, and serves as the link back to Operations
Lead new venue openings within the region, ensuring the venue is opened on time and within budget in partnership with Support Center functions
Participates in quarterly business reviews to share overall region performance, focused on continuous improvement
Actively works with GMs and management teams to identify and resolve operational points of friction
Full understanding of a venue’s round expectations and engages with the Talent Acquisition team to support hiring if understaffed
Works with GM to quickly address escalated issues and remove roadblocks. Advocates for managers with the Support Center when necessary
Closes the loop on issues and responds timely to venue requests
Has a full understanding of open high-risk HR concerns and escalates any concerns with liability immediately
QUALIFICATIONS
Bachelor’s degree in business administration, or a rea
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