Technology Vendor Manager

About the role

In today's rapidly evolving technological landscape, IT Vendor Management is crucial for ensuring that organisations effectively leverage external partnerships to optimise their service delivery, achieve strategic goals, maximize value, and mitigate risk. 

This role is responsible for the management of activities related to the relationships and performance of technology vendors who provide IT products and services to Pearson. The individual will build strong, trusted relationships with internal and external stakeholders to help the business deliver both tactical and strategic directives. They will support the wider Technology Procurement team on key projects and process initiatives across the category when required.

Location: This is a hybrid role and will require the successful candidate to work from our Durham, North Carolina office 3 days per week.

Key Responsibilities

• Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation 
• Collaborate with internal stakeholders to align vendor services with business objectives vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
• Facilitating quarterly business reviews with strategic partners and internal stakeholders
• Ensure compliance with regulatory requirements and internal policies related to vendor management.  Support dispute resolution if issues arise
• Provide data, analytics, and reporting to procurement team and leaders as needed
• Support process initiatives as requested.

What we are looking for

• Bachelor’s degree in a relevant field
• Demonstrable Information Technology Vendor Management experience, dealing with leading software technology suppliers
• Experience of Technology procurement sourcing and contracting
• Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Sharepoint, Microsoft Suite, Smart Sheets, etc.
• Proven ability to influence internal and external stakeholders, including executives and senior leaders.
• Strong communication, interpersonal, and leadership skills with the ability to engage and articulate effectively.
• Experienced in managing both virtual and in-person global teams across diverse geographies.
• Exceptional problem-solving and change management skills, driving effective business solutions.
• Demonstrated success in managing strategic relationships and negotiating technology contracts.
• Skilled at fostering positive interactions with stakeholders across different cultures, countries, and professional backgrounds.
• Maintains objectivity while driving business outcomes and ensuring alignment with strategic goals.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $100,000 - $120,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here https://pearsonbenefitsus.com/

Please submit a cover letter and resume when completing your application

 

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: https://plc.pearson.com/

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

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