Senior UX Designer

CloudZero’s Product organization is looking for a hands-on, customer-centric, creative, and collaborative Senior UX Designer to create intuitive, user-centered design solutions for our products and features. As a Senior UX Designer, you will be responsible for understanding user needs, conducting research, and designing wireframes, prototypes, and user flows to enhance the overall user experience. The ideal candidate will collaborate with cross-functional teams including product managers, developers, and stakeholders to ensure that user experience is a priority at every stage of development. You will use design sprints or similar customer-centric design methodologies to imagine and test new product capabilities (and improve existing ones). Spending lots of time speaking with customers to incorporate their feedback to drive the entire process, you’ll bring your own voice to the work: we want it to be a voice that represents a diverse perspective, that’s bold, that’s empathetic, and respectful.  

Responsibilities

• Conduct user research, interviews, and surveys to gather insights on user behavior, needs, and pain points. Analyze data to inform design decisions.
• Create low to high-fidelity wireframes, prototypes, and mockups to illustrate design concepts and user flows.
• Develop intuitive user interfaces and interactions that enhance user satisfaction
• Conduct usability tests, gather feedback, and iterate designs based on user feedback and data analysis.
• Work closely with product managers, developers, and stakeholders to ensure seamless integration of designs with the product’s functionality and requirements.
• Maintain and contribute to design systems, ensuring consistency across products and features.
• Organize and structure content and features in a logical, user-friendly way to ensure easy navigation.
• Refactoring existing design components and building new ones as the team expands the system.
• Keep up to date with the latest UX trends, tools, and best practices to continuously improve the design process and user experience.
• Define, design and deliver new product capabilities that make hard tasks easy for technical users at SaaS companies and digitally native businesses
• Understand how customers use our existing product capabilities and find ways to improve them
• Use design sprints or similar customer-centric design methodologies to validate solutions
• Deliver pixel perfect user-centered prototypes for web and non-traditional UIs (Slack messages, CLIs)

Requirements

• 4+ years of experience in UX design, interaction design, or a related field.
• Strong design skills and experience working on SaaS products, particularly B2B
• Basic knowledge of HTML, CSS, and JavaScript to better communicate with development teams.
• Deep knowledge of Figma and Design systems; Ability to build and maintain design system components that scale dynamically to a wide range of layouts.
• Excellent verbal and written communication skills, with the ability to present and defend design decisions.
• Strong understanding of user-centered design principles, responsive design, and accessibility best practices.
• Ability to move between UX research and visual / interaction design
• Ability to solve complex design challenges and balance user needs with business goals.
• Experience with usability testing platforms and analytics tools like Hotjar, Google Analytics, or similar.
• Experience working within the Cloud Optimization industry a plus
• Comfort with an agile “startup pace” with its’ tight feedback cycles and short sprints
• Experience with technical products in complex domains 
• Confidence and comfort in speaking with a range of customer personas to gather feedback

About CloudZero

Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engine