Benefitfocus Client Implementation Manager, Health Plan

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:

As a Client Implementation Manager, you will be responsible for ensuring the successful implementation and ongoing support of the Benefitfocus Platform. During the process you’ll provide your Benefitfocus product and implementation expertise while working with Human Resources and Benefits representatives to understand customer business requirements. You’ll configure the application and test the Benefitfocus solution to ensure all customer needs are being met. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently delivers on commitments to customers and fellow internal stakeholders alike.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Define and drive the overall Enrollment solution for our Carrier business partners, and their respective clients.
• Display sound knowledge of common healthcare practices, and the digital translation\transmission of enrollment data from one trading partner to another.
• Facilitate discovery sessions, product overviews, trainings, and general project meetings for all newly assigned customer implementations.
• Recognize and understand client business needs and guide solutions proactively.
  Create accurate and concise requirements to support continuous data quality improvements.
• Work directly with customers to troubleshoot, research, and resolve questions and issues regarding new implementation projects.
• Successfully handle multiple projects at once using several different applications.
• Ability to confidently communicate with operational teams, HR teams, engineering and executive level partners on a daily basis.
• Other duties as assigned.

Required Education & Experience:

• 1-2+ years related experience
• Basic understanding of project implementation methodology and techniques
  Proficiency in the Microsoft suite of applications (Outlook, Excel, Word, PP, etc.)
• Ability to learn proprietary technology quickly through instruction, team collaboration and self-directed learning.
• Strong planning, scheduling, and organization skills
• Strong communication skills required.

Preferred Education & Experience:

• BS/BA Degree preferred.
• Salesforce knowledge a plus.
• Industry experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO.

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