Enterprise Systems Instructional Designer

POSITION SUMMARY

The Enterprise Systems Instructional Designer is responsible for designing and developing training programs to support IT systems and help new and existing employees understand the systems they will use in their day-to-day responsibilities. This role focuses on creating clear, impactful training materials that ensure the smooth adoption and utilization of new and updated systems. By equipping employees with the skills to use these systems confidently, this role contributes to both individual and organizational success.

 

RESPONSIBILITIES

• Design and deliver high-impact training programs across multiple formats, including eLearning and video, accommodating various learning styles.
• Collaborate with program managers, subject matter experts, and stakeholders to develop and refine learning materials aligned with business goals and the Enterprise Systems Training strategy.
• Review and edit all training materials for clarity, consistency, and accuracy, resulting in concise work instructions.
• Address feedback and implement changes promptly to meet deliverables on time.
• Respond to inquiries regarding training materials and courses with courtesy and professionalism.
• Conduct learner analysis interviews to define target personas and create audience-specific training programs.
• Ensure all training content aligns with the organization’s vision, mission, and strategic goals.

 

QUALIFICATIONS

• Bachelor’s degree in education, instructional design, or a similar discipline, or a minimum of 1-3 years of proven business experience in a similar field.
• Experience creating eLearning modules, job aids, work instructions, and/or technical documentation.
• Familiarity with instructional design concepts and standards.
• Experience with digital content creation tools such as Articulate Rise, Storyline, Canva, Adobe Creative Suite, and Vyond.
• Knowledge of adult learning principles and instructional design methodologies.
• Strong project management skills, including planning, multitasking, and meeting deadlines.
• Effective communication and collaboration skills at multiple business levels.
• Understanding of virtual delivery methods and media production techniques.
• Experience with ERP/PLM/CPQ systems (e.g., Oracle, SAP, PeopleSoft) preferred. 
• Familiarity with LMS platforms (e.g., Docebo, Cornerstone, Blackboard, Workday) and administration preferred.
• Industry-recognized certifications such as ATD, CompTIA CTT+, etc., preferred. 
• Willingness to expand skills to meet evolving business needs.

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No Special Physical Requirements
• This role is on-site.

 

TIME TRAVEL REQUIRED

• 0 – 10%

 

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 

Vertiv is an Equal Opportunity/Affirmative Action