BTP Customer Success Partner- West

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Title: BTP Customer Success Partner- West

Location- SAP Office, West USA (preferred)

 

Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics. SAP Platform & Technologies CSP's work with the most cutting-edge and innovative SAP solutions and supports SAP’s most strategic SAP BTP Cloud customers.

 

Our Customer Success Partners (CSP)'s are responsible for the day-to-day customer engagement from license deal signing onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.

 

In this role, you would drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their SAP Business Technology Platform Cloud Solutions. You can understand the big picture and assist with escalations or critical situations management. You will be the technical trusted advisor providing “To-Be” solution vision workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 

 

Our Team:

The SAP Business Technology Platform CSP team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

 

Experience / Role Requirements:

You have a technical software background and have had exposure to cloud based platform technologies such as analytics, databases, and/or cloud platforms, such that you explain the value of them and have a high level understanding of how they work technically.  Also, you have the aptitude to link technology to business needs and outcomes to articulate the value a particular solution could provide to meet business outcomes. Experience with SAP cloud solutions, including SAP BTP, SAP HANA Databases (Cloud), SAP BUILD, SAP Analytics Cloud is a plus.   

You have excellent communication (oral and written), presentation, program management, and organizational skills, ideally in a customer facing role. You have at least 2 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms,