Project Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a detail-oriented and client-focused Project Manager to lead and document operational procedures, manage client onboarding processes, and collaborate with clients to identify future development opportunities. This role is pivotal in ensuring a seamless transition for new clients and fostering long-term strategic partnerships that drive innovation and continuous improvement.
Key Responsibilities:Client Onboarding & Relationship Management
•    Serve as the primary point of contact for new client onboarding initiatives.
•    Coordinate cross-functional teams to ensure timely and accurate onboarding execution.
•    Develop and maintain onboarding project plans, timelines, and status reports.
•    Facilitate client training sessions and ensure all onboarding documentation is complete and accessible.Procedure Documentation
•    Create, update, and maintain comprehensive documentation of internal processes and client-facing procedures.
•    Collaborate with subject matter experts to ensure accuracy and clarity in all documentation.
•    Implement version control and ensure documentation is aligned with compliance and quality standards.
Strategic Development & Client Collaboration
•    Engage with clients to understand evolving needs and identify opportunities for future enhancements.
•    Conduct regular feedback sessions and translate client insights into actionable development ideas.
•    Partner with product and development teams to prioritize and scope new initiatives.
Project Oversight
•    Manage multiple concurrent projects with varying timelines and deliverables.
•    Monitor project performance using appropriate tools and techniques.
•    Proactively identify risks and develop mitigation strategies.
 Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities

Preferred Skills/Experience
- Considerable knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
- Master's degree preferred

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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