Threat Assessment Manager - GWS Technology & Security Operations (Remote)

Threat Assessment Manager - GWS Technology & Security Operations (Remote)

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is seeking a Threat Assessment Manager to join our GWS Team. 

The GWS Threat Management Team (TMT) is responsible for the assessment and management of workplace violence prevention incidents, assessing external and internal threats, and supporting a variety of corporate and retail security threats and concerns. The Threat Management Team has oversight of policy, plans, training, screening, threat assessment and management, incident analysis, summary reporting and continuous review/mitigation of threats and workplace violence issues.  

The Threat Assessment Manager will be responsible for assessing and managing workplace violence (WPV) concerns; direct and indirect threats against associates, assets, and the business which may include harassing and threatening communications, social media posts, and other incidents. This position will require on-call responsibilities on a rotating basis with other team members

The ideal candidate should:  

• Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

• Respect individual contributions as part of highly-effective teams, and look for opportunities to help others be successful

• Be a driven self-starter who understands and prioritizes business critical work

• Thrive in a fast-paced environment that involves both working independently and collaborating with others

• Foster a culture of care, inclusivity, and psychological safety.

• Be able to produce written and verbal communications that  are grounded and well-thought-out, concise, clear, and inspire confidence 

• Holds self accountable to Capital One values of excellence and doing the right thing

Key Responsibilities: 

• Maintain the confidentiality of customer, associate and business data at all times

• Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV)

• Stay current on the latest tools to accurately monitor and assess threats

• Effectively share information with appropriate management in a time sensitive manner  

• Maintain proper case management processes and documentation on all threatening incidents

• Successfully complete ongoing training and certifications in threat assessment and workplace violence subjects

• Threat Assessment & Management

  • Conduct research and interviews in accordance with all state, federal, and local laws

  • Conduct threat assessments and investigations

  • Use a variety of open source and social media networking sources and platforms perform threat assessments on a wide variety of issues and concerns

  • Collaborate with Legal, Associate Relations, Human Resources, and other partners on workplace violence (WPV) issues including coordinating meetings to review critical incidents, assess program effectiveness and address potential threats

  • Prepare internal and external documentation on persons of interest or concern

  • Determine and recommend appropriate mitigation methods that are consistent