Account Executive, Charter & Incentive Services

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

 

This position will be working onsite from Miami.

 

Position Summary: 

The Account Manager, Charter & Incentive Services represents Silversea Cruises within the Corporate, Meetings, and Incentive markets. The Senior Account Executive is responsible for the “planning” of all corporate and incentive groups and charters. The Senior Account Executive works closely with the main planning contact to prepare the “event order”, a detailed description of all onboard needs. This includes preparation, communication, and evaluation of all requirements between the main point of contact and the vessel. Silversea Cruises Job Description – 12-02.24 Page 2 Silversea may add to or change this job description at the company’s discretion. This description is not intended to establish a total definition of the job, but an outline of job duties. This job description does not constitute a contract of employment.

 

Essential Duties and Responsibilities: 

▪ Accountable for the administration and planning of corporate groups and charters.

▪ Works closely with Sales Directors to address pre-sale needs.

▪ Maintains program files once they are turned over from Sales Directors.

▪ Conducts introduction call and sends planning kit

▪ Works with planning contact to schedule onboard events including pre-conference, receptions/meetings, room deliveries, etc.

▪ Works closely with Hotel Operations, Food & Beverage, Marine Operations and other internal departments to facilitate group needs.

▪ Plan and develop programs, event orders, agendas, budgets, and services according to customer requirements.

▪ Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

▪ Communicates group and charter needs to the vessel.

▪ Conducts post conference review.

▪ Accompanies charters (as needed) onboard the vessel in order to overlook and assist with event needs.

▪ Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.

▪ Review event bills for accuracy and approve payment.

▪ Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.

▪ Inspect event facilities to ensure that they conform to customer requirements.

▪ Maintain records of event aspects, including financial details.

▪ Conduct post-event evaluations to determine how future events could be improved.

▪ Evaluate and select providers of services according to customer requirements.

▪ Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.

▪ Conduct site inspections for the contracted vessel or contracted itinerary as needed.

 

Qualifications, Knowledge and Skills: 

▪ Must have a minimum 5 years in the Travel/Hospitality Industry with a strong planning background.

▪ Excellent verbal communication skills.

▪ Able to communicate with clients and internal management.

▪ Able to work independently without supervision.

▪ Able to take action without requiring additional prompting from management.