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Channel Account Manager - MSP
MalwarebytesUnited States, United Statesfull_timeVerifiedPosted 23 Jan 2025
About the role
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! Malwarebytes is looking for..
We are seeking an energetic, motivated, and articulate team player who is passionate about looking after their customers! In this role, you will be responsible for retaining and growing Malwarebytes Partners in the MSP Program. The ideal candidate will have prior Account Management, Customer Success or direct sales experience working for and selling high-tech software/hardware or solutions. We're looking for energetic self-starters with a consultative approach. Candidates must be results-driven, committed to retaining customers and finding opportunities to grow accounts. What You’ll Do: · Own overall relationship with assigned partners, which include increasing adoption, ensuring retention, and satisfaction. · Focusing on overall growth and expansion of accounts · Work to identify and/or develop upsell opportunities. · Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. · Develop, prepare, and nurture customers for advocacy. · Work with partners to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. · Respond to and resolve inbound support issues regarding product renewal, product changes · Advocate partners needs/issues cross-departmentally. Skills You’ll Need to Have: · 2 or more years’ experience (SaaS preferred) in a previous Customer Success or Account Management. · Entrepreneurial, creative, self-driving and highly motivated · Work closely with channel partners and directly with clients to grow and retain their business. · Effectively forecast, create effective call plans, and maintain high activity volume, monitor and respond to competition. · Continuously share information within the team and manager, work closely with other departments to support your customers. · Proven ability to manage multiple projects at a time while paying strict attention to detail. · Excellent listening, negotiation and presentation skills. Benefits and Perks <
We are seeking an energetic, motivated, and articulate team player who is passionate about looking after their customers! In this role, you will be responsible for retaining and growing Malwarebytes Partners in the MSP Program. The ideal candidate will have prior Account Management, Customer Success or direct sales experience working for and selling high-tech software/hardware or solutions. We're looking for energetic self-starters with a consultative approach. Candidates must be results-driven, committed to retaining customers and finding opportunities to grow accounts. What You’ll Do: · Own overall relationship with assigned partners, which include increasing adoption, ensuring retention, and satisfaction. · Focusing on overall growth and expansion of accounts · Work to identify and/or develop upsell opportunities. · Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. · Develop, prepare, and nurture customers for advocacy. · Work with partners to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. · Respond to and resolve inbound support issues regarding product renewal, product changes · Advocate partners needs/issues cross-departmentally. Skills You’ll Need to Have: · 2 or more years’ experience (SaaS preferred) in a previous Customer Success or Account Management. · Entrepreneurial, creative, self-driving and highly motivated · Work closely with channel partners and directly with clients to grow and retain their business. · Effectively forecast, create effective call plans, and maintain high activity volume, monitor and respond to competition. · Continuously share information within the team and manager, work closely with other departments to support your customers. · Proven ability to manage multiple projects at a time while paying strict attention to detail. · Excellent listening, negotiation and presentation skills. Benefits and Perks <
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