Head of Global Operations - Medical

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com


The Head of Global Operations - Medical is a senior leadership role with responsibility for advancing Crisis24’s global medical operations platform through integrated operational and clinical leadership. Accountable for the safe, consistent, and commercially effective delivery of medical assistance services across a 24/7 global environment, the role oversees medical case management, inpatient oversight, evacuations, repatriation, and complex clinical and operational escalations.

This position plays a pivotal role in shaping a world-class medical operations function that is resilient, responsive, and aligned to the highest standards of clinical governance and service delivery. This role calls for an exceptional medical leader — whether a Medical Doctor, experienced Registered Nurse, or a senior leader in Medical Operations — with the leadership capability to inspire multidisciplinary teams, drive continuous improvement, and work in close partnership with colleagues, providers, and clients to deliver exceptional outcomes globally.

Key Responsibilities

Strategic and Operational Leadership
• The Head of Medical Operations will ensure consistent service delivery, sound decision-making, and alignment with global operational standards. Their role is to also provide senior oversight of day-to-day medical assistance activity, including inpatient cases, outpatient reviews, medical evacuations, repatriations, and high-risk escalations.
• They are also expected to work with regional counterparts to maintain seamless 24/7 follow-the-sun coverage and effective out-of-hours support. Support operational contingency planning, incident response, and business continuity activity across the medical operations environment.

Clinical Leadership and Case Oversight
• Provide clinical leadership to the medical operations teams, ensuring high standards of case management, patient advocacy, and medical decision support. Oversee the review of medical information, formation of clinical opinions, and escalation of complex or high-risk cases. Guide teams in obtaining and interpreting updates from treating medical providers across multiple healthcare systems and international locations.
• Promote robust and timely documentation, high-quality medical reporting, telephonic clinical assessment, and disciplined case handling practices. Support the ongoing development of clinical procedures, case management protocols, and medical best practices across the platform.

People Leadership and Capability Development
• Lead, coach, and develop Medical Managers, Case Managers, Medical Specialists, Clinical Support personnel, and operational coordinators as applicable to the operating model. Build a high-performing, accountable, and collaborative team culture through clear expectations, mentoring, succession planning, and performance management.
• Oversee recruitment, onboarding, workforce planning, training, and professional development to ensure sustainable capability across regions. Monitor workload, staffing rosters, and on-call arrangements to maintain resilience, appropriate coverage, and effective team collaboration globally.

Governance, Quality and Compliance
• Set and maintain strong clinical governance and quality assurance standards across medical operations.
• Ensure adherence to global SOPs, company policies, information security requirements, data protection obligations, and other relevant regulatory or contractual standards.
• Apply appropriate review and approval controls for externally issued medical content, reports, and operational communications. Use audit findings, case reviews, and post-operation reporting to identify trends, manage risk, and drive continuous improvement.

Platform, Planning and Business Support
• Oversee operational platfor