Overview

 

About Edgewood Properties

Edgewood Properties is a leading real estate development and management company headquartered in Piscataway, NJ. With a large, expanding portfolio of luxury residential, commercial, and mixed-use communities in primarily NJ and FL, Edgewood is committed to creating high-quality living environments and long-term value.

Edgewood Properties is a vertically integrated company, handling all aspects of property development and management, from initial design to long-term maintenance.

Director of Residential Maintenance 

We are seeking an experienced Director of Residential Maintenance to oversee maintenance operations across a multi-family residential property portfolio

 

 

Position SummaryEdgewood Properties seeks an accomplished and strategic Director of Residential Maintenance to lead and oversee all maintenance and facilities operations for the multi-family residential portfolio. This senior leadership role will be responsible for setting and executing the company's maintenance strategy, ensuring the highest standards of property condition, operational efficiency, and resident satisfaction. The Director will report to senior leadership and will manage a team of maintenance managers, supervisors, and technicians as well as vendor/partners across a growing portfolio of residential properties in New Jersey and other markets.

 

Reports To:

Senior Vice President of Residential Operations

 

 

Responsibilities

Key Responsibilities

 

Strategic Leadership

• Develop and implement the overall regionalized maintenance strategy for the residential portfolio, aligning it with company growth objectives and resident experience goals.

Operational Management

• Oversee all aspects of maintenance operations, including preventative maintenance, work order fulfillment, unit turnovers, and capital improvement projects.
• Ensure the effective operation of all mechanical, electrical, plumbing, HVAC, and life safety systems across all properties.
• Implement standardized policies and procedures to ensure consistency, quality, and efficiency in all maintenance work.

Team Development

• Lead, mentor, and develop a high-performing maintenance team, including regional managers and on-site staff. Foster a culture of safety, technical excellence, and continuous improvement.

Financial Oversight

• Manage and control the annual maintenance budget for the portfolio. Oversee capital expenditure planning and resource allocation to ensure cost-effective operations.

Vendor and Procurement Management

• Negotiate and manage relationships with external contractors, service providers, and vendors. Implement centralized procurement efforts to maximize cost-efficiency and ensure quality.

Compliance and Safety

• Ensure all properties and maintenance operations comply with federal, state, and local regulations, including OSHA and EPA standards.
• Lead the development and enforcement of safety policies and training programs for all maintenance personnel.

Quality and Resident Satisfaction:

• Maintain the highest possible standard of building conditions, ensuring that all resident repairs are handled quickly and courteously. Track and analyze maintenance metrics to identify and implement operational improvements.

Collaboration

• Work cross-functionally with other departments, including property management, construction, and asset management, to ensure seamless operations and successful project execution.

 

Key Performance Indicators (KPIs)

 

Success in this role will be measured by performance in the following areas:

Work Order Management

• Reduction of Reactive Maintenance Percentage: Reduce the proportion of unplanned, reactive maintenance work by a target percentage through the development and execution of robust preventative maintenance programs.
• Improved Resolution Time: Decrease the average time from when a work order is submitted to its completion, enhancing resident satisfaction.
• Increase First-Time Fix Rate: Improve the percentage of repairs that are resolved on the first visit to minimize return trips and improve resident experience.

Cost Management

• Control Maintenance Costs per Unit: Reduce or maintain the maintenance cost per residential unit by driving technician productivity, controlling operational exp