Senior Engineering Manager, Onboarding Experience

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Onboarding Experience team is dedicated to creating a seamless loan application process that allows customers to quickly and easily complete all steps required to fund their loan. By building exceptional, customer-centric experiences for both Upstart borrowers and internal Operations teams, this team plays a crucial role in making Upstart the premier destination for consumer credit. This team focuses on our flagship product, Personal Loans, and directly impacts our growth in this business by reducing friction for applicants and improving the efficiency of our operations.  

 

As a Senior Engineering Manager, you will be leading engineers in high quality execution and delivery of solutions to reduce borrower wait time throughout the application process for Upstart’s flagship personal loans product.  You’ll collaborate closely with Product Management, Product Design, Operations, Compliance, and other cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes.  You’ll lead engineering efforts to uplevel both internal Operations tooling and borrower-facing user experiences in order to shorten application times, simplify our processes, and grow the business. 

 

 

How you’ll make an impact:

• Team Leadership
• Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase .
• Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
• Technical Leadership
• Oversee the design, development, and implementation of cross functional projects which drive business outcomes.
• Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering.
• Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
• Stakeholder Collaboration
• Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
• Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
• Project Management
• Manage project timelines and resources to deliver high-quality product solutions on time.
• Implement frameworks to ensure efficient project execution and continuous delivery.

 

What we’re looking for: 

Minimum Qualifications 

• Education & Experience
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software engineering, with at least 3 years on product-focused engineering teams.
• 3+ years of management experience.
• Technical Skills
• Strong proficiency in any programming language.
• Experience with delivering full stack  solutions to customers.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and microservices architecture.
• Leadership Skills
• Excellent leadership and people management skills, with a track record of building and leading successful engineering teams.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Other Requirements
• Experience with agile development methodologies and project management tools like Jira.
• Ability to work in a fast-paced environ