Customer Success Manager (French speaking)

<p>Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of <a href="https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023">Newsweek's Top 100 Global Most Loved Workplaces in 2023</a>.</p> <p><span>We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.</span></p> <p><span>Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  </span></p> <p><span>Ready to join us?</span></p><h2>Your Role</h2> <p>We’re looking for an Elite Customer Success Manager to look after a portfolio of professional football organizations (federation, league and clubs) in France, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season. </p> <p>In this role, you’ll: </p> <ul> <li>Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. </li> <li>Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.</li> <li>Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.</li> </ul> <p>For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.</p> <h2>Must-Haves</h2> <ul> <li><strong>Excellent communicator. </strong>Presentation skills are key in this role.</li> <li><strong>Analytical. </strong>You’re comfortable looking through metrics that showcase user behavior and engagement.</li> <li><strong>Proactive. </strong>You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.</li> <li><strong>Empathetic. </strong>You can step into the customer’s world, understanding their problems to provide better solutions.</li> <li><strong>Organized. </strong>You have workflows and processes that help prioritize what’s most important.</li> <li><strong>Delegator. </strong>You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.</li> <li><strong>Bilingual. </strong>Fluent English and French are a must (any other languages are a plus).</li> </ul> <h2>Nice-to-Haves</h2> <ul> <li><strong>Sports technology savvy. </strong>If you already understand our products and are able to effectively communicate their value to clients, that’s a plus. </li> <li><strong>Coaching and/or athletics background. </strong>If you’ve lived the life, you’ll understand where the customer is coming from.</li> <li><strong>Growth mindset. </strong>You’re not willing to settle for where you’re at.</li> <li><strong>Additional sales experience. </strong>You understand SaaS sales methodologies and consulting methodologies, know why we always put the customer first, and strive to generate revenue by excelling at technical pre-sales and solution consulting.</li> </ul> <h2>Our Role</h2> <ul> <li><strong>Champion work-life harmony</strong><span>. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.</span></li> <li><strong>Guarantee autonomy</strong><span>. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.</span></li> <li><strong>Encourage career growth. </strong><span>We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.</span></li> <li><strong>Provide an environment to help you succeed</strong><span>. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.</span></li> <li><strong>Support your wellbeing. </strong><span>Depending on