Customer Onboarding Consultant German Market

<p dir="ltr">As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success International team. <strong>As Customer </strong><strong>Onboarding </strong><strong>Consultant </strong>in our<strong> Customer Onboarding Internationnal team</strong>, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?</p> <p dir="ltr"><br/></p> <p dir="ltr">This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are looking for a <strong>full-time</strong> employee (part time can be discussed). We are a remote-friendly company, meaning you can work from your home at all times within the Netherlands. Additionally, you can work from any location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year. <br/><br/></p> <p dir="ltr"><strong>About Virtuagym</strong><br/>Virtuagym is a leading and fast-growing innovator in the <strong>digital health and fitness domain</strong>, offering a<strong> Software as a Service</strong> solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.</p> <p dir="ltr"><br/></p> <p dir="ltr">Virtuagym is an <strong>ambitious, passionate and multicultural team</strong> of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a <strong>scale-up</strong>, we embrace <strong>our diversity</strong>, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. </p> <p dir="ltr"><br/></p> <p dir="ltr">Every day with us will be an opportunity to cultivate and <strong>evolve your personal and professional skills</strong>, as well as to make a significant <strong>impact on a global scale</strong>. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a <strong>joyful and energetic team</strong>. </p> <p dir="ltr"><br/><strong>What this role looks like</strong></p> <p dir="ltr">As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.</p> <ul><li dir="ltr"><p dir="ltr">A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier. </p></li><li dir="ltr"><p dir="ltr">With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.</p></li><li dir="ltr"><p dir="ltr">You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z. </p></li><li dir="ltr"><p dir="ltr">Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.</p></li><li dir="ltr"><p dir="ltr">During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.</p></li></ul> <p><strong>Some of your key tasks as Customer Onboarding Consultant</strong><br/></p> <ul><li dir="ltr"><p dir="ltr">Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible. </p></li><li dir="ltr"><p dir="ltr">Providing our customers with a high-quality and well-structured onboarding</p></li><li dir="ltr"><p dir="ltr">Hosting 1:1 consulting sessions</p></li><li dir="ltr"><p dir="ltr">Reach out proactively to ensure goals are met (in a timely manner).</p></li></ul> <h3>Requirements</h3> <p dir="ltr"><strong><br/></strong></p> <p dir="ltr"><strong>What you will bring to the team</strong></p> <ul><li dir="ltr"><p dir="ltr">Prior experience with managing client communication, from call center, hospitality, events;</p></li><li dir="ltr"><p dir="ltr">Strong written and verbal communication skills in German (Native) and English</p></li><li dir="ltr"><p dir="ltr">You easily connect with people;</p></li><li dir="ltr"><p dir="ltr">You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working