Dir, Practice Operations

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 Westhall Ln

City:

Maitland

State:

Florida

Postal Code:

32751

Job Description:

• Manages and balances provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.

• Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.

• Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.

• Focuses on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.

• Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.

• Ensures workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.

• Manages crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.

• Reviews upcoming provider renewals and holds introductory contract renewal discussions.

• Responsible for financial growth in managing practice and/or specialty to mission support and budget, accountable for overall financial performance of practices within service lines.

• Understands capital responsibilities and core tenets of expense management and revenue impact from volume, identifying and developing capital needs for practices to assist in annual capital planning.

• Works with facilities and purchasing teams to develop forms and present to capital committees for capital requests.

• Collaborates with appropriate partners on the execution of strategic and operational plans, including space planning to accommodate growth, fellowships, residencies, and other learners.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Possesses excellent interpersonal, oral, and written communication skills [Required]

• Knowledge of medical technology and terminology [Required]

• Experience in finance and accounting with regards to the oversight of a departmental budget [Required]

• Data analysis and critical thinking [Required]

• Exceptional organizational skills as demonstrated by the ability to manage multiple tasks/deadlines [Required]

• Ability to develop positive working relationships with members of multiple teams [Required]

• Highly professional with excellent customer service skills [Required]

• Highly proficient working knowledge of Microsoft operating systems i.e. Word, Excel, PowerPoint [Required]

• Ability to be self-motivated and manage multiple projects and meet deadlines [Required]

• Knowledge in coding, billing, and reimbursement [Required]

• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community [Required]

• Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care [Required]

• Knowledge of physician professional fee billing practices and principles