Engineering Manager SalesForce & Omnichannel

<p>Join Nationale-Nederlanden (NN) and support our mission to revolutionize the technical sector by leading a highly skilled cross-functional team. Our goal is to modernize our technology, improve our platform solutions, and increase our operational quality through craftsmanship.</p><p></p><p>At NN, we believe in the self-determination of product teams to tackle customer challenges from beginning to end. Our philosophy is "you build it, you run it."</p><p></p><p>As Engineering Manager (EM) of a talented group of teams, your impact is reflected in their performance. Your success is determined by the team's ability to deliver business value, resulting in excellent customer satisfaction and high scores on the Acceleration statistics according to the product roadmap. Lead your team to success and take your technical career to the next level, forming a functional partnership with the application POs to advance NN while paying attention to the quality and non-functional requirements of the environment.</p><p></p><p>At NN, we believe in rewarding our employees for their hard work and dedication.</p><p></p><p>Join a company committed to being a market leader in customer engagement, with a talented team and a focus on making a positive impact on society. Apply now for the position of Engineering Manager SalesForce &amp; Omnichannel at Nationale-Nederlanden in the Customer &amp; Commerce (C&amp;C) business unit.</p><p></p><p>What you are going to do</p><p>In this challenging role at Nationale-Nederlanden, you will have the opportunity to drive the company's digital transformation and contribute to improving the customer experience. You will lead a team of approximately 15 to 20 internal experts and a few externals in the Customer Contact Experience domain within the C&amp;C business unit of NN, ensuring that the solutions you oversee are secure and compliant, support innovation, and deliver a fast and reliable experience for customers. You pave the way for one or more teams to be up to the task, or soon will be, thanks to your guidance on skill requirements, training plans, and technology choices.</p><p></p><p>You will not only collaborate with cross-functional teams to integrate the latest solutions, but you will also stay up-to-date on trends in the sector and emerging technologies we offer at C&amp;C so that you can make informed recommendations to further enhance NN's capabilities.</p><p></p><p>What we offer you</p><p>NN invests in an inclusive, inspiring working environment and in skills and competencies for the future. This includes employment conditions employment conditions that are in line with what is needed today and that take the future into account. In this way, we offer our employees the opportunity to get the best out of themselves. We offer you:</p><p></p><ul><li>Salary between €7,059.81 and €10,085.43 depending on your knowledge and experience</li><li>13th month and holiday allowance is paid monthly with your salary</li><li>27 vacation days for a 5-day working week and one Diversity Day</li><li>A modern pension scheme operated by BeFrank</li><li>Plenty of training and education opportunities</li><li>NS Business Card 2nd class, with which you can travel unlimited, also privately. Do you prefer to travel with your own transport? Then declare your kilometers</li><li>Homework allowances for internet and a good workplace</li></ul><p></p><p>We work hybrid at NN. Together with your team, you decide where, at what time and when you work. The official location of this job is The Hague.</p><p></p><p>What you will bring</p><p>You are a pro when it comes to Agile environments! You thrive in a collaborative and continuously improving environment. In addition, you bring to the table:</p><p></p><ul><li>6+ years of experience as a software engineer or developer as background knowledge</li><li>More than 5 years of mentoring and managing expertise that drives the operational excellence of technical teams</li><li>A talent for coaching and developing individuals' soft skills</li><li>An insatiable desire to help others grow and expand their knowledge</li><li>Experience with Salesforce &amp; Voice technology is a plus to enable placement with matching teams</li></ul><p></p><p></p><p>Who you will work with</p><p>As an EM, you will be part of a team of developers, a Scrum Master, and a Product Owner; reporting to the department head of Customer Contact Experience and functionally to the C&amp;D Lead Engineering Manager. But you will also have the opportunity to collaborate with individuals from different backgrounds and cultures within the larger IT community at NN and leverage the larger NN Engineering community and fellow guild members, and enjoy the diverse international culture we support at NN. At NN, we believe that embracing diversity leads to an enriching experience for both our colleagues and customers.</p><p></p><p>Our goal is to be a leading player in the industry, known for our exceptional customer engagement, t