Senior Manager, People & Outreach Program Delivery

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

 

Royal Caribbean Group’s People & Outreach Transformation has an exciting career opportunity for a full time Senior Manager, People & Outreach Program Delivery reporting to the AVP, People & Outreach Transformation.

 

POSITION SUMMARY:

 

The Senior Manager, People & Outreach Program Delivery will lead key transformation projects, reporting to the AVP, People & Outreach Transformation. This role involves managing the development and implementation of projects for the People & Outreach team, including HR, Corporate Communications, ESG, Workplace Solutions, and Corporate Affairs. The Sr. Manager will work with cross-functional teams across the business and enterprise, serving as Program Manager, Project Manager, Business Analyst, PMO as the need arises and coordinating all aspects of projects using data-driven strategies. This role requires someone who thrives in a fast-paced environment and can lead global teams to execute impactful initiatives. The ideal candidate should have a strong understanding of project lifecycle management, data analytics, insights generation, and data interpretation with a proven track record of improving operational efficiency and driving growth.  Proven ability to think creatively, simplify complexity, communicate clearly, and execute flawlessly will differentiate the ideal candidate.

 

POSITION ESSENTIAL FUNCTIONS:

 

• Lead and manage global transformation programs from inception to execution, aligning with company goals and objectives to drive business results.
• Drive strategic planning, prioritizing key initiatives, and ensuring resource allocation for maximum impact.
• Manage matrix project teams, influence leaders and subject matter experts, monitor project plans, milestone achievement, and dependencies to achieve deliverables.
• Deliver regular reports to executive and other stakeholders, showcasing program results, ROI, and opportunities for continuous improvement.
• Manage and optimize budgets, tracking spending to ensure alignment with goals and delivering cost-effective solutions.
• Analyze data and performance metrics, leveraging insights to inform strategy and optimize campaigns for greater reach, engagement, and conversions.
• Utilize established criteria and tools to effectively and efficiently facilitate and report against program execution with measurable results.
• Lead the execution of social media marketing analytics strategies and related projects.

 

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

 

• Bachelor’s degree in business administration, analytics, finance, marketing or related field.  
• Minimum ten years of experience in program or project management, with at least three years in a leadership role.  
• Experience in digital marketing, including web optimization, email campaigns, and customer journey mapping is preferred.
• Strategic thinking and problem-solving abilities.  
• Strong communication, leadership, and stakeholder management skills.  
• Ability to manage multiple projects and priorities in a fast-paced environment.  
• Strong analytical skills, with a focus on data-driven decision-making.  
• Excellent leadership and team management skills including motiv