Caseworker I / Social Service Worker, DCFS Intake Team

Caseworker I / Social Service Worker, DCFS Intake Team

FT / PT Status – Full-Time
Salary – $23.60 - $26.21 Hourly Wage
Remote Work / In-Office – Fully Remote

Recruiter – Tamra Alfaro | talfaro@utah.gov | 801-538-4221
Application Deadline – 8/23/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you looking for a career where you can make a difference?

If you have a social work background and a passion to work with children and families, Child & Family Services is the place for you! The Centralized Intake Office of the Utah Division of Child and Family Services (DCFS) serves an important function in the Division by being the first point of contact for callers with information about children at risk, and is looking to fill Caseworker I / Social Service Worker positions.  

The Centralized Intake Office operates 24 hours a day, 7 days a week.

The shift options are:

• 7 am - 4 pm Saturday through Wednesday

• 1 pm - 10 pm (2) Saturday through Wednesday

• 10 am - 7 pm Monday through Friday

• 11 am - 8 pm Monday through Friday

These shifts have been approved for remote work within the State of Utah.

A position’s eligibility for hybrid work (both in-office and telework), or remote work, is established by agency management and is subject to change at their discretion at any time and for any reason.

The State of Utah requires all employees to physically work inside the State of Utah Boundaries. 

These positions will be filled as a Caseworker I or Social Service Worker depending upon the qualifications of the applicant.

Key Responsibilities

DCFS Caseworkers and Social Service Workers in the Centralized Intake Office receive and process referrals for child abuse and neglect, received through the intake phone line, or by email. They document the information into the SAFE system and determine whether the information received meets the criteria for a child abuse and neglect investigation. When the information is determined to meet the criteria and a case is opened in the SAFE system, they assign the case to the appropriate supervisor and in some cases, they call the appropriate child welfare staff member to pass the information along for an immediate response. DCFS Caseworkers and Social Service Workers on the Intake Team:

• Answer calls received through the child abuse and neglect hotline. 

• Gather all necessary information from the referent to process the referral. 

• Document all information into SAFE. 

• Determine if a CPS or other type of case shall be opened using practice guideline definitions, staffings, and other methods. 

• Determine which priority will be assigned to the CPS case. 

• Process police reports to document into SAFE and determine if they meet the criteria to open a CPS case. 

• Search databases for information. 

• Open cases in the SAFE system. 

• Assign cases to the appropriate