Team Leader of Client Service

Service Team Leader

On-Site 

Washington D.C

Mon-Fri 8:30am-5:30pm

CSC is looking for an enthusiastic leader to help grow, develop and lead a team of Client Order Coordinators who hold varied responsibilities including coordinating activities and documentation needed to service our clients: attorneys, paralegals and other professionals employed by the nation’s top corporations and law firms.

 What you’ll do for us:

• Maintain an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with customers
• Design and implement process and operational policies
• Full spectrum of employee management, development, and training
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Participate in strategic efforts to bring new customers to CSC and communicate proactively to assess client satisfaction 

  

What we’ll do for you:

• Empower you to find your own innovative solutions to challenges faced by some of the world’s leading companies
• Give you the freedom to explore, experiment, and implement out-of-the-box ideas
• Provide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more

  

These are the technical skills, experience, and qualifications that would make someone successful: 

• 5 years of leadership experience, preferably in customer service or corporate production environment and proven ability to manage a high-volume workflow 
• A proven history of successfully mentoring and developing employees
• Excellent change management and resource prioritization skills 
• Ability to link day-to-day activities with overarching strategic goals

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $61,067.13-85,735.17. 

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CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.