Field Service Specialist - South EU (Italian Speaker)

Field Service Specialist - South EU

 

About Us

With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is in the midst of a tipping point and becoming reality. ChargePoint is at the center of the e-mobility revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. Whether it's to ride, driver or deliver on electric fuel, we bring together people, vehicle fleets, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by more than half a billion dollars in funding from investors, including Quantum Energy Partners, GIC, Clearvision, Daimler Trucks & Buses, Daimler, Siemens, Linse Capital, American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and shaping a trillion-dollar market. Join the team that built the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Field Services Manager

What You Will Be Doing

The Field Service Specialist will manage projects with external installation and maintenance partners (O&M partners), provide escalated support to internal and external customers for all ChargePoint O&M partners, and their related projects. This includes daily ticket updating, project tracking/reporting, resource allocation, and escalations where needed.  This position also requires the ability to take initiative, research and solve problems, independently and in collaboration with other teams.  This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.

• Responsible for managing day to day customer projects specific to installation and maintenance of charging infrastructure with internal stakeholders and external O&M partners.
• Close collaboration with support management and other internal company resources to respond and resolve issues jeopardizing project success and/or customer satisfaction.
• Responsible for, and contributing to successful completion of internally assigned projects and program objectives.
• Manages escalations related to install and maintenance projects via Salesforce
• Communicates issues in a timely manner to internal and external resources.
• Adheres to clearly defined responsibilities and accountabilities for key program/project roles.
• Develop, maintain, and report progress/resolution on an as needed basis, per leadership needs.
• Works closely with numerous business partners including technology, learning, contact center leaders and others to report, respond and resolve issues.
• Maintain internal/external established service levels.
• Develop daily, weekly and monthly status reports for management as required.

Requirements

• Native Italian speaker + fluent English, multi-lingual a plus (French, German, Spanish,..)
• Excellent project management skills, including the ability to prioritize work and meet deadlines.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• 3+ years’ experience in a technical or support environment focused on engineering, technical management or technical support, with increasing responsibilities.
• Demonstrated skills in leadership and managing multiple related projects to ensure overall implementation
• Excellent problem solving and analytical skills.
• Experience working in a team-oriented, collaborative environment.
• Ability to multitask and prioritize projects to meet deadlines.
• Excellent verbal and written communication skills.
• Possess a customer service mentality.
• Strong knowledge of Microsoft Office products, familiar with Salesforce a plus.
• Other duties as assigned, or needed.

Location

PAN Europe-Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.