Access Services Associate I

Overview

CentraState Healthcare System, headquartered in Freehold, New Jersey is a leading non – profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified™ company.

 

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

• Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
• 60% of the Access Services are nationally Certified Healthcare Access Associates
• Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division. 

 

Access Services Associate I greets and directs patients and visitors to facilitate patient flow in the Emergency Department or Outpatient Registration Department in a tactful and confidential manner. Enters patient demographics into hospital registration and tracking systems. Functions as primary source of communication between Emergency Department clinical staff and patients or acts as liaison between ancillary departments and registration department.

 

Schedule is 

 

Responsibilities

• Demonstrates strong decision making abilities and organizational skills while facilitating patient movement.
• Possesses strong communication skills to serve as the primary liaison between Emergency Department clinical staff and patients, families and visitors.
• Accurately inputs required information into hospital registration and tracking systems and is proficient on systems.
• Deals tactfully and calmly with problematic situations with patients, co-workers, supervisors and other departments.
• Possesses a strong knowledge of the hospital's departments and procedures, and is able to communicate information appropriately.
• Handles CentraState Medical Center switchboard in professional timely manner. Demonstrates appropriate reaction to codes.
• Gathers and inputs patients' demographics into the computer accurately, following all computer system procedures and departmental policies to insure accuracy and to ensure compliance with state and federal guidelines.
• Contributes to the overall quality of data input by auditing all imaged scans and documenting as per procedure.
• Checks eligibility via moden system to check insurance eligibility for all Medicaid and self-pay registrations.
• Responsible for maintaining Emergency Department Chart Log to ensure accurate collection and distribution of Emergency Department charts.
• Acts as liaison between ancillary departments and Outpatient Registration.
• Assigns and oversees the activities of the various volunteers assigned to the department.
• Completes quality checks on accounts returned to Outpatient Registration.
• Directs phone calls appropriately and direct patients and visitors to their destinations.
• Documents any issues thoroughly and appropriately.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Helps to facilitate special situations such as security, prescriptions and/or referrals.
• Serves as primary liaison between Outpatient Registration and patients, families and visitors.
• Accurately scans Outreach and Interventional Radiology forms to appropriate accounts.
• Answers all calls in a professional and courteous manner, and is able to direct calls to the proper destination.
• Handles all faxes in a timely manner, filing them in the appropriate file or delivering them to the proper departments.
• Reads emails and responds to if necessary at least once during each shift.
• Helps to facilitate special situations such as obtaining prescriptions.
• Utilizes the sign in system to ensure wait times are minimal.

Qualifications

Education:

High School Diploma or Equivalent required or minimum 5 years’ experience in healthcare related clerical position in lieu of diploma

 

Work Experience:

Previous hospital experience in scheduling, registration or billing preferred

 

Required Knowledge and Skills:

Knowledge of medical termi