Director, Accessibility Services

Job
Summary:

The Director of Accessibility Services provides strategic leadership, vision, and direction for campus accessibility and inclusion efforts. This role ensures compliance with disability-related legislation, promotes inclusive learning environments through Universal Design, and fosters a campus climate where students with disabilities and neurodivergent learners are supported, empowered, and fully included in all aspects of campus life. The Director works collaboratively across the institution, leads staff, and promotes access, and student success by considering individual needs and experiences.

Strategic Leadership and Collaboration:

• Lead the development, implementation, and continuous improvement of accessibility policies, programs, and services to support student success and institutional compliance.
• Provide strategic direction and oversight for all operations of the Accessibility Services Office.
• Partner with multiple departments across the campus community to ensure equitable access across campus.
• Serve as a key advisor and contributor to institutional efforts to create welcoming, respectful, and inclusive environments for all students, including those with disabilities and access needs.

Compliance, Accommodations, and Access:

• Evaluate documentation and determine eligibility for accommodations in accordance with legal standards and professional practice.
• Facilitate access and reasonable accommodations for students across academic, residential, dining, and co-curricular settings.
• Oversee and ensure high quality operation of the Accessibility Services Testing Center and supervise testing services personnel.
• Maintain current knowledge of laws, legal trends, and best practices to ensure institutional compliance.
• Coordinate adaptive and assistive technology services.
• Address concerns and appeals related to accommodations.

Universal Design Learning:

• Partner with faculty to promote learning environments that are accessible and engaging for all students to thrive.
• Provide faculty consultation and guidance to implement flexible instructional strategies and classroom environments that support neurodivergent learners.
• Advocate for and support the integration of Universal Design for Learning (UDL) and proactive design strategies.
• Collaborate with IT and instructional design to ensure digital and online content meet accessibility standards.

Campus Education and Outreach:

• Develop and deliver campus-wide training and professional development for campus community on disability awareness, access, and inclusion.
• Design and deliver training and programming that promote awareness of neurodiversity and help the campus community better support neurodivergent students in and outside the classroom.
• Promote accessibility and disability inclusion through outreach, awareness campaigns, and partnerships with identity-based and wellness-focused programs.

Supervision and Administration:

• Hire, train, supervise, and evaluate Accessibility Services staff.
• Manage the office’s budget, strategic plan, and assessment initiatives, including tracking student outcomes and satisfaction.
• Ensure efficient service delivery through technology systems (e.g., AIM, etc.) and strong data management practices.

Crisis Support and Campus Engagement:

• Participate in campus committees and initiatives related to student support, emergency preparedness, and equity-based practices.
• Provide consultation and support to faculty, staff, students, and families navigating complex accessibility issues.
• Serve as a student advocate and resource during times of transition, crisis, or challenge.

Minimum 
Qualifications & Education:

• Master’s degree in higher education, disability services, counseling, rehabilitation, or a related field.
• Minimum of five years of progressive experience in higher education disability services, including leadership and supervision.
• Demonstrated expertise with accessibility software, adaptive technologies, and disability-related accommodation platforms.