Business Development Coordinator (BDC)

Job Title: Business Development Coordinator (BDC)
Location: Yuba City, California
Dealership: Harley-Davidson of Yuba City

Job Summary:
We are seeking a motivated and enthusiastic Business Development Coordinator (BDC) to join our team  as a key member of our dealership, you will be responsible for driving customer engagement, enhancing sales opportunities, and providing exceptional service to Harley-Davidson enthusiasts and potential customers.

Key Responsibilities:

• Lead Generation: Proactively reach out to potential customers through various channels, including phone calls, emails, and social media, to generate leads and set appointments for sales and service.

• Customer Interaction: Serve as the first point of contact for customers, providing information about our motorcycles, services, and promotions while maintaining a positive and professional demeanor.

• Follow-Up: Effectively follow up with leads and customers to nurture relationships, answer inquiries, and ensure satisfaction.

• Database Management: Maintain and update the customer relationship management (CRM) system, ensuring accurate records of interactions and customer information.

• Collaboration: Work closely with sales and service teams to ensure seamless communication and customer experience from initial contact through final purchase or service completion.

• Promotions: Assist in promoting dealership events, sales, and new inventory, utilizing marketing materials and social media to reach target audiences.

• Performance Tracking: Monitor and report on lead conversion rates, appointment settings, and overall effectiveness of BDC initiatives to management.

Qualifications:

• Previous experience in a BDC, sales, or customer service role, preferably in the automotive or powersports industry. But not necessary.

• Strong communication skills, both verbal and written, with the ability to engage customers effectively.

• Computer illiterate.

• Passion for motorcycles and the Harley-Davidson brand, with a willingness to learn about products and services.

• Self-motivated, goal-oriented, and able to work independently as well as part of a team.

• Ability to multitask and prioritize in a fast-paced environment.

Benefits: 

• Wage: Depending on experience.
• Health, dental, and vision insurance.
• Employee discounts on motorcycles, parts, and services.
• Opportunities for professional development and training.
• A dynamic work environment with a passionate team.

How to Apply:
If you're ready to ride with us and make a difference in our customers' please apply on indeed, on our website, or see us in person. Join us at Harley-Davidson of Yuba City and help us fuel the passion for freedom on two wheels!