Director, Enterprise Crisis & Business Continuity

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Zelis is seeking a Director of Business Continuity to lead and enhance its enterprise-wide Business Continuity Management (BCM) program, ensuring organizational resilience and compliance with client and regulatory requirements. This role involves strategic leadership, cross-functional collaboration, and oversight of security and business continuity teams.

Lead the development, maintenance, and continual enhancement of Zelis’ enterprise-wide Business Continuity Management (BCM) program. Collaborate across IT, business units, legal, compliance, and client-facing teams to ensure Zelis can respond to and recover from disruptions, meeting both client and regulatory expectations.

What You'll Do:

Program Leadership & Strategy

• Establish and evolve the BCM program, integrating best practices (ISO 22301, FFIEC, NIST, Zelis-specific requirements).

• Define a 3–5 year BCM maturity roadmap aligned to business strategy, audit findings, and client needs.

• Conduct annual program reviews for readiness and compliance.

• Help provide strategic direction and daily oversight for security and business continuity teams.

• Train, and develop staff; foster a culture of integrity and accountability.

• Partner with senior leadership to influence enterprise-level security and resilience decisions.

Business Impact Analysis & Planning

• Lead Business Impact Analyses (BIAs) to identify critical processes and recovery priorities.

• Develop and maintain business continuity plans (BCPs) at enterprise and business unit levels.

• Align BCPs with disaster recovery, crisis management, vendor management, and client SLAs.

• Plan and lead regular BC exercises and simulations (tabletop, scenario-based).

• Guide resilient, recoverable systems and analyze key BCDR metrics (RTO/RPO).

Governance & Compliance

• Define and enforce BCM governance, documentation standards, and lifecycle processes.

• Partner with Legal, Compliance, and Audit to ensure regulatory alignment.

• Participate in responses to audits, client assessments, and due diligence requests.

Training & Awareness

• Develop training and awareness programs for stakeholders.

• Support onboarding of new plan owners and coordinators.

• Foster a culture of preparedness and ownership.

Reporting & Metrics

• Maintain dashboards and metrics for program health, risks, and milestones.

• Report to the Crisis & Continuity Steering Committee and executive forums.

• Prepare client-facing materials articulating Zelis’ approach to continuity and resilience.

Security & Corporate Security

• Oversee the planning for evacuation, fire, active shooter, bomb threats, and other crisis events.

• Support event-based security planning and real-time response management across all office locations.

• Help develop and execute a comprehensive security strategy to protect personnel, assets, and intellectual property across all locations.

• Guide, support and help maintain management of the company's physical security systems with facilities management.

• Develop and deliver security awareness training and