System Administrator - N.A. Service Delivery Group (USA Based)

Company Description

CBN Secure Technologies Inc. (CBN STI) is a leader in the manufacture and production of award-winning identification products including polycarbonate driver’s license and identification (DL/ID) cards for numerous US states and polycarbonate passport data pages international customers. 

What We Can Offer You

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
  • A 401k with company matching contributions;
  • Paid time off (PTO);
  • Group health, dental, vision, and life insurance;
  • Access to employee and family assistance program; and
  • Access to virtual mental health and wellness apps.
• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN STI, we encourage and empower our employees to chart their own career path, putting you in control of your future.  
• Culture: Personal character is the foundation of our culture. CBN STI’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN STI. Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

Job Description

Internal Job Title: System Administrator
Job Type: Permanent, Full-Time
Work Model: Remote (must be based in Continental USA)

***Must be legally eligible to work in the USA***

Position Summary

As a System Administrator in our North American Driver and Vehicle Solutions (DVIS) group, you will be responsible for managing, maintaining, and supporting the systems that underpin our suite of driver information system solutions for our US customers.

Responsibilities

• System Installation, Configuration and Virtualization:
  • Install, configure and virtualize server hardware.
  • Install/configure operating systems, software, network settings.
  • Write deployment scripts and manifests to deploy hardware and platforms consistently.
  • Develop and implement new solutions based on new customer requirements.
• System Maintenance:
  • Pro-actively monitor system performance and ensure the reliability and availability of IT services.
  • Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements.
• Troubleshooting:
  • Diagnose and resolve hardware, software, and network issues.
  • Respond to system outages and perform necessary repairs.
• User Management:
  • Manage user accounts, permissions, and access controls.
  • Provide technical support and training to users.
• Backup and Disaster Recovery:
  • Implement and maintain backup solutions, including RDBMS replication, recovery and system failover.
  • Develop and test disaster recovery plans.
• Network Management:
  • Configure and maintain network infrastructure, including routers, switches, and firewalls.
  • Ensure network security and manage VPNs.
• Security Management:
  • Monitor and enforce security policies.
  • Conduct regular security audits and vulnerability assessments.
• Documentation:
  • Document system configurations, procedures, and changes.
  • Maintain accurate records of IT assets and inventory.
• Collaboration:
  • Work with other CBN and customer IT staff and departments to support various projects and initiatives.
  • Communicate effectively with stakeholders to understand and address their IT needs.
• Compliance:
  • Ensure compliance with CBN and customer IT policies, procedures, and regulatory requirements.

Qualifications

Knowledge and Experience

• Bachelor’s degree in Computer Science/Engineering (or related field) or equivalent combination of relevant education and years of work experience
• Any CISSP, LPIC, ITIL, VCP, MCSE, OCA/OCP 12c certifications are assets, but not required
• Knowledge of the following:
  • Active Directory
  • Virtualization
  • Basic IT