Customer Success Manager (Amsterdam)

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?

Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.

Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.

Join us in our mission to help companies make smarter pay decisions they can trust

About the role 

Syndio licenses software to companies to help them find and fix workplace equity issues and stay in compliance over time. We’re looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools. 

Why this job is exciting

• Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives. 
• Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends.
• Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development to ensure seamless support and exceptional client satisfaction throughout the customer journey.
• Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level.
• Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands.
• Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales.
• Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation.

About you

• You have 5+ years of demonstrated experience in Customer Success
• You have a demonstrated track record managing large enterprise Fortune 100 companies 
• You have a proven ability to engage and multi-thread with C-Suite executives & SVP level
• You are passionate about our mission to close pay gaps and create fairness in the workplace. 
• You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. 
• You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs.
• You are willing to ask questions and turn to others for support and expertise. 
• You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. 
• You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells..
• You bring empathy, calm, and confidence to help customers overcome challenges.
• You’re proactive, always two steps ahead to deliver what customers need next. 
• You are highly organized with excellent time management skills.
• You’re excited to own and drive initiatives within Syndio that leverage and build your skills and interests.
• You are located in Amsterdam and authorized to work in the Netherlands for any employer.
• Fluent spoken & written English is a key requirement. If you speak German, French, or Spanish, that’s an additional bonus.

Why you'll love it here:

• 💰 Competitive Compensation targeted at €70,000 - €8