Front Desk Agent - The Kimpton Cottonwood Hotel

Property Description

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

 

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.

 

If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”

Overview

Do you have a personality that could brighten someone’s day before they’ve even had their morning coffee? Can you turn a travel hiccup into a happy memory? If so, you might be the Front Desk Agent we’ve been dreaming about!

 

We’re looking for a people-loving, problem-solving, detail-spotting, guest-greeting front desk agent who’s ready to make our guests feel like VIPs from the moment they walk through the door.

 

What You’ll Do (Besides Be Awesome):

• Be the first friendly face guests see — and the one they remember

• Handle guest check-ins and check-outs with speed, accuracy, and a genuine smile

• Respond to guest questions, concerns, and unexpected situations with professionalism and empathy

• Recommend local restaurants, attractions, and hidden gems like a true local expert

• Team up with housekeeping, maintenance, and other departments to ensure seamless service

• Keep the front desk area clean, organized, and welcoming

• Process payments and transactions with confidence and accuracy

• Pay attention to the details that make a big difference in someone’s stay

What You Bring to the experience:

• A friendly, approachable personality and a natural love for helping people

• Strong multitasking skills and the ability to stay cool under pressure

• Excellent communication and problem-solving abilities

• Previous customer service or hospitality experience is a plus (but not required)

• Flexibility to work various shifts, including evenings, weekends, and holidays

What’s In It For You:

• Starting pay of $19.00 per hour

• A supportive team environment where your work is valued

• Opportunities for growth and advancement in hospitality

• Team discounts and other employee perks at other IHG and Davidson properties. 

• The chance to make real connections with guests and create memorable experiences

• Ready to greet the world with a smile and get paid for it? Apply now to become a Front Desk Agent and start your journey in hospitality with us.

Qualifications

What We’re Looking For:

• You’ve got experience in customer service — bonus points if it was in a hotel or hospitality setting
• You’re a natural communicator who knows how to make people feel welcome and heard
• You've handled cash and payments before, and you do it with confidence and accuracy
• When things get hectic, you stay cool, think fast, and find solutions
• You’re comfortable with computers and familiar with hotel systems (or eager to learn them)
• You’re organized, detail-oriented, and can juggle multiple tasks without breaking a sweat
• Your schedule is flexible and evenings, weekends, and holidays work for you
• You’ve got a high school diploma or equivalent and a strong desire to learn and grow