Executive Content & Strategic Initiatives Senior Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description: 

The Executive Content & Strategic Initiatives Senior Manager is a key role within the Office of the Chief Commercial Officer (CCO), reporting directly to the Senior Director, Executive Strategy. This role involves shaping our thought leadership and content for CCO communications – as well as executing critical strategic initiatives to engage, educate, and influence different external stakeholders globally.  

This is an exciting opportunity for a strategic thinker with a proven track record of developing executive thought leadership and executing strategic initiatives cross-functionally. 

Key Responsibilities: 
 

Strategic Initiatives and Content: 

• Develop storylines and orchestrate strategic initiatives that help us articulate our industry-specific value proposition, customer lighthouse stories and strategic priorities. 

• Drive the creation of compelling and impactful content tailored to senior executives – shape and adapt existing content to ensure consistency, industry relevance and messaging alignment across ServiceNow’s senior leadership. 

• Deliver strategic material to the OCCO and other cross-functional teams to influence the CCO’s positioning – incl. analyst and media interactions, as well as selected customer events (e.g., executive roundtables). 

Global Thought Leadership Strategy:  

• Support the CCO to position ServiceNow as a thought leader in the industry by creating high-quality thought leadership and strategic insights for all his external communication – incl. event narratives, keynotes, whitepapers, articles. 

• Work closely with our Executive Communications team to develop and drive a cohesive communication strategy closely aligned to the CCO’s commercial strategy, corporate objectives and overall market trends. Use data to evaluate the communication activities and develop best practices and strategies for improvement. 

Cross-Functional Collaboration and Stakeholder Engagement: 

• Drive various company-wide initiatives and strong internal teaming with cross-functional teams (e.g., Executive Communications, Executive Marketing) to ensure the CCO is fully prepared for his external engagements – with a point of view that resonates with different audiences. 

• Collaborate with senior leaders in the OCCO to thoughtfully prioritize, simplify and coordinate CCO content to maximize his commercial objectives & priorities and build strong relationships with key external stakeholders (e.g., analysts, industry influencers). 

Qualifications

• Current location on the East Coast, United States (NYC area preferred) 

• 10+ years of relevant experience in strategic communications, content development, thought leadership, or other relevant experience (e.g., consulting). 

• Previous experience in a strategic or commercial role within the enterprise software industry or in strategy consulting would be beneficial – unique blend of Communication, Strategy and Sales. 

• Proven track record of supporting senior executives in a fast-paced, dynamic environment. 

• Experience crafting executive-level thought leadership, social strategies, presentations and other content – ideally with advanced proficiency in PowerPoint 

• Strong strategic thinking and problem-solving abilities – with the capacity to interpret data and provide actionable insights. 

• Ability to manage multiple projects simultaneously and drive strong work-back plans, designed to drive measurable goals and business outcomes. 

• Experience working in a matrixed cross-geo environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. 

• Excellent communication and interpersonal skills – with the ability to work independently or as part of a team, managing multiple priorities simultaneously. 

• High energy, strong work ethic, and the ability to manage change and ambiguity with an action-orie