Director IT Security, Infrastructure, & Operations

WHO WE ARE

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

POSITION SUMMARY

The Director of IT Infrastructure, Security, and Operations is a senior IT leader responsible for the strategy, delivery, and continuous improvement of enterprise infrastructure, cybersecurity, and end-user services across ODW.

This role transforms infrastructure into a security-first, operations-aligned capability, ensuring reliable, scalable, and secure technology platforms that support:

• Multi-Site Warehouse operations (WMS, automation, site infrastructure)
• Transportation management (TMS, integrations, carrier connectivity, visibility platforms)
• Corporate Offices

The Director will:

• Own and mature the enterprise cybersecurity program
• Lead infrastructure, network, and service delivery across corporate, warehouse, and transportation operations
• Build strong relationships with Operations (Warehouse + Transportation), IT, and executive leadership
• Drive vendor strategy and financial discipline (OPEX/CAPEX)
• Ensure technology enables growth, customer onboarding, and day-to-day operational excellence

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cybersecurity Leadership

• Define and execute the enterprise cybersecurity strategy and roadmap
• Establish a risk-based security program aligned to frameworks (NIST, CIS, ISO)
• Oversee:
• Identity & Access Management (IAM)
• Network, endpoint, and cloud security
• Threat detection, incident response, and recovery
• Vulnerability management across warehouse and transportation platforms
• Ensure protection of:
• Operational systems
• Customer and ODW data
• Integration endpoints
• Partner with business leaders to translate security risks into actionable plans
• Lead security awareness and compliance initiatives

1. Infrastructure & Network Strategy

• Own architecture and lifecycle of:
• Cloud and on-prem infrastructure
• Network connectivity across warehouses, offices, and transportation operations
• Unified communications across all sites
• Ensure high availability and performance for:
• Warehouse environments
• Transportation platforms
• Drive modernization and standardization (cloud adoption, automation, resiliency)

1. Service Management & End-User Experience

• Lead the Service Desk with a focus on:
• Responsiveness and SLA performance
• User experience across corporate, warehouse, and transportation teams
• Drive ITIL-based service management with clear metrics and continuous improvement plans

1. Vendor & Partner Management

• Own strategic relationships with vendors supporting:
• Infrastructure and cloud platforms
• Cybersecurity tools and services
• Warehouse and transportation technology ecosystems
• Manage carrier/partner connectivity vendors
• Drive vendor accountability through:
• SLAs and KPIs
• Cost optimization
• Consolidation and simplification strategies
• Lead contract negotiations and performance governance

1. Financial Management (OPEX & CAPEX)

• Develop and manage budgets across infrastructure and security domains
• Align spend to:
• Risk mitigation
• Operational reliability
• Growth and customer onboarding scalability
• Build multi-year investment roadmaps tied to business strategy
• Drive cost transparency and ROI measurement

1. Leadership & Relationship Management

• Build and lead a high-performing, service-oriented team
• Establish strong partnerships with:
• Warehouse Operations leadership
• Transportation Management leadership
• Application development and integration teams
• Executive stakeholders
• Serve as a trusted advisor on technology, risk, and operational enablement
• Foster a culture of:
• Acco