Commercial Analyst - Stockholm

Be a part of the next big thing

Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you?

About us

Kustom, formerly known as Klarna Checkout (KCO), is the Nordic market leader in digital checkout solutions. Today, we support over 24,000 merchants across more than 170 countries, providing a streamlined checkout experience. We offer localized solutions in 18 markets, tailored to specific languages, currencies and payment methods. No matter where businesses operate, we deliver a checkout experience that meets the needs of both merchants and shoppers - driving growth globally. 🌍

The role

We are looking to hire a Commercial Analyst to join our Commercial team. In this role, you’ll be responsible for analyzing customer behavior, monitoring market trends and generating insights that drive our strategic decisions. You'll play a key role in supporting commercial growth, optimizing our approach to pricing, customer segmentation and competitive intelligence.

As part of our team, you'll go beyond just crunching numbers - you’ll translate complex data into clear, actionable recommendations. You’ll work cross-functionally to support everything from strategic initiatives to M&A evaluations, helping shape the future direction of our business.

Here at Kustom, you'll collaborate with skilled colleagues across Strategy, Finance, Product and Data to unlock opportunities through data. From building dashboards to performing due diligence, your work will have a direct impact on our growth. Our teams are based in Stockholm, where we value in-person collaboration to strengthen our culture and teamwork.

Things you'll be doing

Customer Behavior Analysis

• Analyze customer behavior across segments and payment methods
• Define data requirements and work with the Data team to ensure quality and accessibility
• Structure data from operational systems for commercial use
• Build dashboards to support business decision-making

Market & Competitive Analysis

• Compile macroeconomic and industry reports across current and potential markets
• Track and summarize competitor activity and trends
• Monitor market developments using both internal data and external research
• Maintain a live watchlist of market trends and strategic players

Mergers & Acquisitions (M&A) 

• Support the evaluation of potential acquisition targets
• Assist in the commercial due diligence process during M&A initiatives

Skills and experience you'll need

• Bachelor’s degree in Business, Economics, Finance or a related field
• 1–3 years of experience in an analytical role (outstanding recent graduates are also welcome to apply)
• Strong analytical mindset and problem-solving skills
• Excellent Excel skills
• Familiarity with SQL is a plus (but not a requirement - logical thinkers pick it up quickly)
• Experience working with BI tools is an advantage
• Great communication skills and ability to translate data into actionable insights
• Self-driven, with the ability to work independently and as part of a team

We believe you'll thrive in this role if you have

• A deep understanding of e-commerce metrics and customer behavior patterns
• A sharp, analytical mindset with strong problem-solving skills and attention to detail
• Excellent communication skills - you know how to make complex data clear for any audience
• Experience analyzing checkout flows, conversion funnels and payment systems
• A proactive, self-driven approach - you can take initiative while working closely with others
• A proven ability to use data to inform and influence business decisions
• Genuine curiosity and a passion for improving the customer journey through insights and experimentation

Benefits 

• Robust pension plan with national and occupational components
• Excellent health insurance coverage, including long-term illness protection and salary exchange options
• Annual wellness allowance of 3,000 SEK to invest in your health and fitness
• Extra day off when major holidays (e.g., Christmas Eve, New Year's Eve) fall on weekends
• Continuous learning opportunities and professional development support

A place to grow

At Kustom, you won’t just be another face in the crowd. This is a place where we elevate each other and celebrate success as a team. We believe in our ability to crea