Global Commercial Support Specialist

<h3>Company Description</h3><p><strong>SGS is a leading CRO that provides laboratory testing and clinical research services to the pharmaceutical and biopharmaceutical industry. We are part of the world's leading inspection, verification, testing and certification company and recognised as the global benchmark for quality and integrity. With more than 98,000 employees, we operate a network of more than 2,650 offices and laboratories around the world.</strong></p><h3>Job Description</h3><p><strong>Working as a core member of our Health Sciences Business Development team, you will contribute to lead generation and optimization activities in collaboration with our global sales and marketing organizations. Additionally you will create and develop business opportunities and provide commercial and technical support to internal business partners.</strong></p><p><strong><u>More specifically, you will:</u></strong></p><ul><li>Coordinate responses to Requests for information and proposals from Business Development Managers and Account Managers;</li><li>Deliver technical proposals via quotation system and other tools for sales organization;</li><li>Liaise with sites to develop databases of capabilities and associated prices within relevant applications;</li><li>Provide initial market (customer) engagement to identify commercial opportunities and generate leads for the global sales organization;</li><li>Provide functional and technical support to internal business partners for laboratory applications including LIMS, global laboratory systems, Share point, CRM, CPQ, and other Oracle applications as required;</li><li>Coordinate interactions with sites to ensure real time information is maintained from the drug development laboratory network;</li><li>Undertake database interrogation, analysis and reporting including technical and commercial gap analysis;</li><li>Support sales and operations organizations for pipeline reporting and demand forecasting;</li><li>Support site communications planning and coordinate with Marketing as required;</li><li>Liaise with global counterparts to develop best practice.</li></ul><p> </p><p> </p><h3>Qualifications</h3><ul><li>Educated to degree level with 1 - 3 years’ experience in sales, laboratory and / or pharmaceutical environment;</li><li>Excellent communication skills and customer service orientated;</li><li>Laboratory operational experience and knowledge of pharmacopeia;</li><li>Experience of pricing/commercial quotation processes;</li><li>Experience with laboratory business applications including LIMS, CRM, CPQ;</li><li>Ability to understand and translate French, German or Mandarin a plus.</li><li>At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures.</li><li>Ensure full compliance with the Company’s Code of Integrity &amp; Professional Conduct, and at all times adopt behaviour in accordance with SGS’s Equality &amp; Diversity policy</li></ul><h3>Additional Information</h3><ul><li>Target Driven</li><li>Ability to work in team and share information</li><li>Excellent communication skills and customer service orientated</li><li>Laboratory operational experience and knowledge of pharmacopeia</li><li>Experience of pricing/commercial quotation processes</li><li>Experience with laboratory business applications including LIMS, CRM, CPQ</li><li>Well organized, autonomous and able to deliver good quality work without supervision</li><li>Work well under pressure</li><li>Ability to understand and translate French, German or Mandarin is beneficial</li></ul><p><strong> We offer flexible working options.</strong></p>