Client Services Associate I

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role Responsibilities:

• Draft and negotiate contract amendments.

• Follow up with sites with regard to the execution status of CTAs and process fully executed agreements per the governance plan.

• Follow-up with sites regarding documents needed to support timely and accurate payments including payment forms.

• Running and analyzing reports, identifying delays in the contract execution process, providing follow-up, and escalating appropriately in coordinating the completion of Clinical Trial Agreements.

• Schedule weekly reports for each assigned study and forward to the appropriate Contract Analyst as needed.

• Review reports for each assigned study to identify non-responsive sites, sponsors, and/or Contract Analysts as needed.

• Review reports for each assigned study to identify UPS, site, ICON, and/or sponsor delays in the signature process for final CTAs, Amendments and Ancillary Agreements.

• Follow-up with non-responsive sites on behalf of the Contract Analyst via phone and email as needed.

• Communication support and administrative support to project teams.

• Demonstrates professionalism in conducting daily activities.

You will need:

• Bachelor’s Degree preferred

• Read, write, and speak fluent English

• Proficient office/administrative skills

• Industry experience is not required

• Ability to manage time and pivot quickly with efficiency

• Excellent written, oral communication, and presentation skills

• Proficient in Microsoft Office Suite Applications.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Are you a current ICON Employee? Please click here to apply: link