Client Resolution Coordinator

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Client Resolution Coordinators are responsible for the reconciliation of client accounts, as well as performing research for billing issues.  This position works as a liaison to the vendor.  

 

Responsibilities of Position:

• Audit invoices for accuracy and complete data entry of key elements of the invoice into software system.
• Process 3rd party invoices for payment by Accounts Payable.
• Research client accounts to resolve discrepancies through extensive contact with clients and in conjunction with other departments and verification of contract terms. 
• Audit invoices, investigate, research, and resolve discrepancies and/or errors.
• Negotiate pricing with service providers as needed.
• Resolve service provider pricing discrepancies.
• Resolve and correct service provider and inter- company discrepancies.
• Resolve service provider A/R issues by data collection and research.
• Resolve location cut offs and service interruptions. 
• Work directly with the client services to resolve customer- hauler discrepancies and update system as required.
• Work directly with A/P and research provider payment inquiry, apply refund checks and credits and research all 30-60-90-day notices and contact service provider as needed.
• Review the open invoice and open work order reports monthly and resolve various discrepancies.
• Resolve disputed invoices by monthly deadline to ensure customer billing accuracy. 
• Prepare payment histories and/or other validation for charges on invoices.
• Process 3rd party invoices and update computerized system.
• Update information in computer database.
• Prepare and run reports as necessary.
• Complete tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Must possess a professional demeanor and telephone etiquette.
• Other duties as assigned.

 

Skills & Abilities Needed for Position:

• Knowledge of FAME subjects preferred.
• Excellent verbal & written communication skills.
• Must be organized and detail oriented with the ability to multi-task.
• Possess proven analytical/problem solving solutions for the customer and the company.
• 10 key calculator and computer proficiency in Windows and Microsoft applications.
• Possess basic financial skills.
• Must possess excellent customer service and data entry skills.
• General knowledge of office functions.
• Must work efficiently and effectively, both independently and as a team.
• Ability to identify issues, make decisions, and resolve problems.
• Knowledge of FAME subjects preferred.

 

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

 

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.