Security Shift Lead

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Under the general guidance of the Manager, Site Security, oversees Security Department operations at the assigned site. Identify and seek immediate and long-term solutions to life-safety issues. You will work onsite Monday-Friday from 2-10:30 pm and report to the Site Security Supervisor.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Oversee a designated team of non-exempt to meet departmental, service, financial, productivity, and quality goals.

• Develop goals with direct reports and provide appropriate coaching on an ongoing basis.

• Become a functional expert in the operation supervised. This includes understanding how to operate all security systems, life safety/fire alarm systems and all software programs.

• Resolve department and customer issues. Communicate issues/resolution to your staff.

• Complete administrative tasks – ensure all PANs, and corrective actions are consistent and accurate. Process all paperwork and follow-up.

• Conduct monthly updates (1:1) with each employee to discuss performance.

• Monitor incident reports and processing TC-1 information.

• Support and monitor "on calls" who are working during your scheduled work time.

• Perform basic PC functions with essential software.

• Manage shift security operations to assure employee well being and minimize the loss of organizational assets.

• Prepare reports for both security and operational management regarding security findings/issues.

• Work as a task team leader/contributing member for projects supporting the security department and the site.

• Conduct surveillance monitoring.

What You Bring

• HS Diploma or Equivalent.

• 2 years of applicable experience.

• 1 year previous supervisory experience.

• Have a basic understanding of security principles to deliver the expected level of service to team members, guests, and vendors.

• Process rapid problem resolution and escalation around a crisis or serious physical security incident or emergency situations.

• Be certified in First Aid and CPR within 4 weeks of being hired.

• Demonstrate customer service, focus on security, responsiveness, verbal, and written communications.

• Ability to build partnerships with local law enforcement and first responders.

Remote work is not permitted in NYC at this time.

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