Director, Principal Digital Product Manager - Network, Authentication, and Voice

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Architecture, Compute, and Engineering (ACE) organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community.

As a Principal Digital Product Manager in the ACE organization, you'll own the vision and roadmap for a portfolio of innovative digital solutions, ensuring alignment with business goals and customer needs. You define the strategy and annual commitments while ensuring products are iteratively delivering business value. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role is critical for ensuring processes and experiences are ready for the digital future-state and partner with the respective stakeholders to drive the necessary elimination, optimization and reengineering solutions. This role requires a deep understanding of technology, user experience, and data-driven decision-making to drive digital transformation and deliver exceptional user experiences.

Key Responsibilities

• Product Strategy: Own the strategic direction of your area of responsibility (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap

• Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Connect emerging tech and market trends to influence business strategy and achieve value.

• Product Development: Collaborate with cross-functional teams to inform architectural decisions, support solution design and determine the appropriate path forward.  Drive delivery acceleration through reuse of capabilities and smarter, simpler ways to achieve outcomes on a consistent basis.

• Roadmap Management and Alignment: Drive alignment on strategic intent and related priorities across teams and areas of responsibilities. Influence digital product strategy and backlogs across product areas in support of strategic priorities.

• Performance Monitoring: Own over-arching intended outcome and ensure that product KPIs converge toward the ultimate intent across areas.

• Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work

• Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders

• Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action

• Advance Product Management Trade: Grow & mature Digital Product Management practitioner skills with your peers and team to drive consistency on DPM product practices, ways of working, ceremonies, behaviors and increasing product mindset, as well as fostering the growth of individuals on your team.

• Grow Talent: Foster and evangelize Product Management community to recruit, attract, and develop world class talent. Create career opportunities and ensure mobility for key top talent, including succession plan for Lead DPMs.  

• Influence Operating Model: Work across the enterprise, focusing in the technology organization, to drive product-centric thinking and optimization of our ways of working.

Qualifications

• Education: 4-year bachelor's degree or equivalent work experience, degree in Business, Marketing, Computer Science, or a related field a plus.

• 10+ years of product management experience, 4+ year’s coaching and leading teams.

• Experience with Agile methodologies and product management tooling

• Technical Skills: Understanding of development processes, human centered design, UX/UI design, and digital marketing

• Analytical Skills: Proficiency in data analysis and interpretation to inform product dec