Field Service Representative

Field Service Representative (FSR)

Job Summary

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The Field Service Representative (FSR) is a remote position, responsible for creating their own schedule and working from home when not in the field.

The FSR provides industry-leading technical and customer support to CCM’s Commercial Roofing customer base. This role manages warranty inspections, job-site training, warranty claim investigations, product support, and the preparation of internal and external reports. The FSR services a regional territory to ensure high-quality installation of Carlisle Construction Materials products through education, demonstration, and hands-on support.

This position typically operates Monday–Friday, with occasional weekend work and travel as business needs require.

Duties and Responsibilities

• Understand and adhere to CCM and project-specific health and safety policies.

• Schedule and complete final inspections for warranty issuance for Authorized Applicators.

• Provide on-site technical assistance before, during, or after installation of warranted projects.

• Educate and promote proper installation of CCM products and roofing systems.

• Serve as the day-to-day technical expert within the assigned territory, providing timely and effective support to customers.

• Conduct warranty claim and product investigations as required.

• Deliver training presentations and hands-on demonstrations for new and existing Authorized Applicators to promote quality installations.

• Build and maintain strong internal and external working relationships.

• Prepare detailed written reports and correspondence for internal and external distribution.

• Perform additional duties and responsibilities as assigned.

Required Knowledge, Skills, and Abilities

General Skills

• Strong work ethic with the ability to work independently and manage multiple priorities.

• Professional, positive attitude with excellent interpersonal and customer service skills.

• Clear, confident verbal and written communication abilities.

Technical Skills

• Commercial roofing or general construction experience preferred but not required; CCM provides extensive onboarding and technical training.

• Ability to understand construction-related terminology, documents, tools, products, and installation practices.

• Strong attention to detail with the ability to assess both specific issues and overall project conditions.

• Comfortable using technology, including Microsoft Office applications and CCM-specific software and hardware systems.

Education and Experience

Required:

• High school diploma or equivalent.

• Minimum of three (3) years of construction or commercial roofing-related experience.

• Valid driver’s license with a satisfactory driving record in accordance with company policy.

Preferred:

• Associate or bachelor’s degree.

• Previous roofing or construction experience (including internships or summer work).

Working Conditions

• Work performed outdoors in varying weather conditions, including heat, cold, and wet environments.

• Frequent travel by air and motor vehicle, depending on assigned territory.

• Overnight travel required based on territory size and business demand.

• Regular presence on active construction sites.

Physical Requirements:

 

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

(0-30%)

(31-60%)

(61-100%)

LIFTING OR CARRYING

·       1-10 LBS

 

X

 

·       11-20 LBS

 

X

 

·       21-40 LBS

 

X